Customer Service Representative

4 days ago

Bethlehem, United States Chubb Full time
Job Description

Customer Service Representatives Responsibilities:

  • Work directly with Premier Underwriters/Managers to acquire and retain Premier and FO accounts.
  • Coordinate total service for assigned accounts, working with designated key contacts in all departments in Operations.
  • Provide quote options for new and renewal business via excel spreadsheets.
  • Prepare quote proposals.
  • Manage and prioritize all account requests to meet demanding deadlines.
  • Create spreadsheets for agents to organize client information.
  • Identify additional service options for Premier clients.
  • Act as a resource to internal and external clients.
  • Understand business and marketing concepts as they relate to the Premier strategy.
  • Demonstrate flexibility with work hours based on business needs.
  • Assist with special training requests as needed.
Qualifications
  • Proven superior client service and project management skills, excellent written and oral communication skills, and time management skills
  • Proven initiative, creativity and negotiation skills that impact business results through strategic thinking and innovative solutions
  • Demonstrated an understanding of property and casualty insurance policies
  • Ability to maintain an exceptional phone presence even in difficult or complex situations
  • Ability to manage multiple priorities in a fast-paced environment with focus on results
  • Ability to work independently while supporting the department's team goals
  • Accepts accountability and demonstrates good business judgment
  • Excellent analytical and problem-solving skills
  • Outstanding Organizational Skills
  • Strong PC skills (strong knowledge of Excel) and an aptitude to learn specific technology


About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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