Customer Service Representative

7 days ago


Bethlehem, United States RJ Schinner Co Full time
Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of successWe have 20 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states.

Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 46th most successful private company on Deloitte's 2024 Wisconsin 75 and has also been recognized through BizTimes' Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin.

Customer Service Representative Summary

Full-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pm

The Customer Service Rep ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

Customer Service Representative Benefits
  • Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
  • Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
  • Two weeks' paid time off your first year, paid holidays and paid leave program
  • Internal advancement opportunity
  • Up-to-date technology and operations equipment
  • New-hire and on-going training opportunities
  • Regular Employee Appreciation events
  • Employee pricing program on RJ Schinner sold products
  • ½ off RJ Schinner Apparel, and much more

Customer Service Representative Qualifications
  • 1-3 years of effective customer support experience
  • Strong phone skills
  • Dynamic active listening skills
  • Impassioned customer satisfaction focus
  • Solid ability to effectively adapt and respond to different types of situations
  • Proven ability to prioritize and manage time efficiently

Customer Service Representative I Duties
  • Builds sustainable relationships of trust through open and interactive communication
  • Meets call handling and order entry quotas
  • Handles complaints, provide appropriate solutions and alternatives
  • Keeps records and track the pricing for customers a
  • Reviews Deduction Lists, Credit Report, and Pricing Over-Ride Report
  • Communicates with Warehouse Managers on late, large and/or add on of orders
  • Works closely with other Customer Service Reps to encourage a teamwork environment
  • Expedites Reports (back orders/open orders)
  • Tracks status of products and stock requests with Purchasing team

Preferred Qualifications
  • Customer support experience in a wholesale redistribution environment
  • Familiarity with Eclipse (AS400)/Solar (Window based) system

Location: On-site | 223 Wilmington West Chester Pike | Chadds Ford, PA | 19317

www.rjschinner.com

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.

  • Bethlehem, United States RJ Schinner Co Full time

    Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of successWe have 20 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established...


  • Bethlehem, United States RJ Schinner Co Full time

    Job DescriptionJob DescriptionBuild your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of success. We have 20 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. Headquartered in Menomonee Falls, WI, RJ...


  • Bethlehem, United States HTSS Inc Full time

    Warehouse in Bethlehem, PA (near Route 512) is hiring a Customer Service Representative (CSR). Full time. Temp to Hire. Monday-Friday Sunday 6 am-230 pm, Monday-Thursday 2 pm-1030 pm $19.50/hr Candidates must have prior experience in shipping/receivi Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Bethlehem, Pennsylvania, United States Walmart Full time

    About the JobWe are seeking a highly motivated and enthusiastic individual to join our retail team as a Cashier/Customer Service Representative. In this role, you will have the opportunity to work in a fast-paced environment and make a real difference in the lives of our customers.ResponsibilitiesProcess customer transactions efficiently and...


  • Bethlehem, Pennsylvania, United States Penske Full time

    Penske - Job Overview:As a Customer Service Representative, you will be responsible for handling incoming sales and customer service calls in a busy Corporate Sales Center. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure.Job Responsibilities:Explain sales procedures and respond to customer...


  • Bethlehem, Pennsylvania, United States Villa Restaurant Group Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests.Job DescriptionIn this role, you will be the face of our...


  • Bethlehem, United States Uline Full time

    Customer Service RepresentativePay from $24 to $28 per hour with significant growth and earning potential!Pennsylvania Branch700 Uline Way, Allentown, PA 18106Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...


  • Bethlehem, Pennsylvania, United States ID Logistics Full time

    **Job Overview**ID Logistics is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Salary: $19.50 per hourJob Responsibilities:Manage shipping and receiving operations within our system, collaborating with the Distribution Center...


  • Bethlehem, United States Garden State Tile Full time

    Responsible for providing effective, accurate and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members, outside sales representatives, peers, managers, and management. When necessary, assume any...


  • Bethlehem, United States Chubb Full time

    Job DescriptionCustomer Service Representatives Responsibilities: Work directly with Premier Underwriters/Managers to acquire and retain Premier and FO accounts. Coordinate total service for assigned accounts, working with designated key contacts in all departments in Operations. Provide quote options for new and renewal business via excel spreadsheets....


  • Bethlehem, Pennsylvania, United States Parallel Full time

    About the JobParallel is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the cannabis industry.About UsWe are one of the largest privately-held, vertically-integrated, multi-state cannabis operators in the U.S. with active operations in five high-growth cannabis markets.Our VisionAt...


  • Bethlehem, Pennsylvania, United States Penske Full time

    Penske offers a competitive salary of $23.00 per hour for this Customer Service Representative Fueler/Washer position in East Windsor, CT.About the JobAs a Customer Service Representative Fueler/Washer at Penske, you will play a vital role in ensuring our customers receive exceptional service and safe vehicles.Key Responsibilities:Greet customers and provide...


  • Bethlehem, Pennsylvania, United States GP Mobile Full time

    **About GP MobileAt GP Mobile, we're revolutionizing the wireless industry by providing exceptional customer service and innovative solutions.We're seeking a highly motivated and results-driven T-Mobile Retail Sales Associate to join our team. As a key member of our sales team, you'll be responsible for driving sales growth, building strong relationships...


  • Bethlehem, Pennsylvania, United States TJ Maxx Full time

    Job Title: Merchandise AssociateLocation: Various locations within 18017 zip codeType: Full-time positionHourly Rate: $15.00 - $18.00 per hour (dependent on location and experience)Bonus Opportunities: Eligible for bonus opportunities based on performanceAbout the Role: As a Merchandise Associate, you will be responsible for ensuring that our sales floor is...


  • Bethlehem, Pennsylvania, United States Weis Markets Full time

    Weis Markets offers a competitive salary of $12.50 per hour for our Customer Experience Associate role. As a key member of our team, you'll be responsible for providing exceptional customer service by smiling and greeting customers, answering their questions, and helping resolve any concerns promptly.The ideal candidate will have excellent communication...


  • Bethlehem, Pennsylvania, United States Walmart Full time

    Key Responsibilities: Provide excellent customer service by greeting customers, answering their questions, and resolving any issues promptlyProcess transactions accurately and efficiently using a point-of-sale systemMaintain a clean and organized workspace, including the sales floor and stockroom areasWorking Conditions: This is a full-time position...


  • Bethlehem, Pennsylvania, United States HTSS Inc Full time

    Warehouse Opportunities with HTSS IncWe are seeking a Customer Service Representative to join our team at HTSS Inc in Bethlehem, PA. This is a full-time, temp-to-hire opportunity with a competitive hourly rate of $19.50.The ideal candidate will have prior experience in shipping and receiving, with excellent communication and problem-solving skills. As a...


  • Bethlehem, Pennsylvania, United States Penske Full time

    About the Job:">This role offers a unique opportunity to accelerate your career while helping customers move forward. As a Customer Service Representative Fueler/Washer at Penske, you will be responsible for ensuring vehicles are fueled, clean, and safe before they hit the road again.">Main Responsibilities:">


  • Bethlehem, Pennsylvania, United States Penske Full time

    Penske - Job ID: 2414657A career as a Customer Service Representative at Penske offers the opportunity to handle sales and customer service calls in a fast-paced Corporate Sales Center. You will provide clear explanations of sales procedures, respond to inquiries, and input customer information into our database.Your duties may include coordinating work with...


  • Bethlehem, Pennsylvania, United States OriginLab Corporation Full time

    Job SummaryAt OriginLab Corporation, we are seeking a highly motivated Sales Assistant to join our team.The ideal candidate will possess excellent communication skills and be able to effectively process incoming customer inquiries and pass leads to the sales team.The Sales Assistant will also assist the sales team by communicating with customers, sending...