Logistics Specialist

4 weeks ago

Minneapolis, United States Dedicated Logistics Services Full time

Dedicated Logistics Services (DLS) is a freight brokerage company specializing in full truckload and expedited shipping services. As a division of TLI, DLS matches shipper demands and carrier capacity. As a division of TLI, DLS matches shipper demands and carrier capacity. Leveraging our extensive freight agent network and skilled staff we provide our customers with an excellent blend of customer service with expedient responses.

We are seeking creative, enthusiastic team players to join our team. We believe that self-managed people are our greatest resource, and pride ourselves on our outstanding culture to support them. We offer a competitive pay and benefits package with a very friendly and relaxed work environment. We have just moved into our new facility located in downtown Minneapolis. It is an exciting time to join DLS. Come and see what DLS has to offer you and your future

ESSENTIAL FUNCTIONS

  • Provide exceptional service and personalized solutions to ensure customer's needs are being met
  • Multi-task between various systems and requests by using efficient computer skills and professional communication
  • Act as a liaison between DLS and our carriers by addressing questions in a timely manner
  • Achieve a high level of familiarity with the shipping trends and patterns of the customers, their vendors and carriers
  • Effectively negotiate profitable rates with our carriers
  • Review the information submitted and accurately enter the data in our system
  • Quickly and accurately determine a proper course of action based on the shipment details
  • Inform the carrier of the process and what to expect throughout the process
  • Consistent follow up on the status of the issue
  • Process requests efficiently while updating our operating system with any applicable documentation and paperwork
  • Arrive to work on time and consistently to foster healthy relationships with our customer, carriers and fellow co-workers
  • Prioritize and resolve issues by utilizing decision-making skills and attention to detail

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