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Restaurant Manager 1

3 months ago

Edmond, United States Avion Hospitality Full time

Restaurant Manager

Oklahoma City, OK

Description

Job Summary

The Restaurant Manager is responsible for assuring attentive, friendly, courteous, and efficient service in the Restaurant, Room Service, Lounge, and Outlets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Room Service, Lounge, and Outlet sales revenues and service to exceed budgets and standards.

Education & Experience:

  • At least 3 years of progressive experience in F&B supervisory/management or a related field.
  • One year supervisory experience required.
  • Must have a valid driver's license for the applicable state.
Physical requirements:
  • Long hours sometimes required. Must be able to work a flexible schedule including nights, weekends, and holidays to meet business needs.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Mental requirements:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
Requirements

Requirements Duties & Functions
  • Ensure training of all Restaurant staff using the steps to effective training according to Avion Hospitality standards
  • Maintain follow-through of all guest requests, problems, complaints, and/or accidents which occur in the Restaurant, Room Service, and outlet areas.
  • Motivate, coach, counsel and discipline Restaurant staff according to company S.O.P.'s.
  • Review department hours for payroll compilation and submit to Accounting/HR payroll on a timely basis.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Prepare and conduct all Restaurant/outlet interviews and follow hiring procedures according to Avion/Paylocity policies
  • Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
  • Conduct annual employee performance appraisals according to company review guidelines.
  • Ensure implementation of all Avion Hospitality's policies and house rules.
  • Assist in developing and ensure implementation of Restaurant/Outlet menus and promotional ideas.
  • Ensure all beverage costs are maintained to meet budget.
  • Focus the Restaurant/Room Service/Outlet Departments on their role in contributing to Medallia scores.
  • Ensure compliance to company training using the steps to effective training according to Avion Hospitality
  • Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
  • Develop, initiate, and promote sales, including upselling, programs for use by all restaurant staff.
  • Participate in required M.O.D. coverage as scheduled.
  • Initiate all necessary F&B-related reports according to company standards.
  • Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
  • Ensure that F&B employees are attentive, friendly, helpful and courteous to guests, all other employees and managers.
  • Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
  • Maintain all Avion Hospitality's S.O.P.'s concerning credit policies.
  • Organize and conduct monthly department meetings with restaurant/outlet and lounge staff and attend weekly F&B meetings.
  • Conduct beverage purchasing as needed.
  • Purchase Restaurant/Room Service/Outlet operating equipment as needed with proper approval.
  • Conduct monthly inventories and reconciliation's.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Use the hotel's P.O.S. system to print reports. Analyze reports generated.
  • Establish and maintain key control system.
  • Monitor and follow up on all Restaurant/Outlet cash overages and shortages.
  • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Complete all required correspondence in a timely and efficient manner.
  • Attend monthly all-employee meetings and any other functions required by management.
  • Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Restaurant/Outlets and Food Production staffs.
  • Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
  • Handle items for "Lost and Found" according to the standards.
  • Maintain required pars of all stock.