Front Desk Controls Engineer

2 weeks ago

Birmingham, United States Johnson Controls Full time
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

What we offer
  • Competitive salary and bonus plan
  • Paid vacation/holidays/sicktime - 15 days of vacation first year
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Extensive product and on the job/cross training opportunities With outstanding resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Check us Out: A Day in a Life at Johnson Controls:
What you will do

The Johnson Controls Global Center of Excellence team provides pre-sales system and project development engineering services a wide range of projects, supporting many different customers for deployments in many different regions. We develop and deliver leading building, business and vertical market solutions and engineering expertise driving value for sales partners and customers. The team brings a consultative and service-oriented approach; as well as engineering development discipline through standard processes and tools. Serving all of Johnson Controls' priority vertical markets and sales channels in North America, the BSNA Regional Front Desk Engineer position is an integral part of our digital growth strategy.

As a key member of the BSNA Regional Engineering team, you will partner with some of the best minds in the industry to create innovative solutions focused on customers' needs. You will help deliver on aggressive growth objectives, driving higher product value and margin. Our high-performing team needs you to bring your expertise to complement and further differentiate our industry-leading offerings. The business supports Controls, Fire and Security projects. This position will focus on projects across North America. This is a virtual position but must live within the United States and Canada.
  • Act as a technical advisor and client-facing voice during the sales process, working closely with prospects, customers, and the sales team. Partner with internal departments and Sales, Operations, and Service Managers within their line of business for the region
  • Attend customer-facing calls, aid in alignment of resources for demo presentations, and assist sales with code-related questions.
  • Analyze and qualify sales pipeline, assist in the development of sales strategies, and utilize the GCOE to differentiate JCI from competitors.
  • Drive GCOE delivery of results, assist with aligning FDEs in cross sales, and own KPIs and metrics for their line of business.
  • Manage pre-sales support team, workload forecast, and resource allocation.
  • Provide technical support to sales team, work with suppliers and procurement team, and ensure consistency of field installation delivery.
  • Establish and maintain a high level of quality design functionality, track KPis, and ensure GCoE team capabilities match sales initiatives and goals.
How you will do it
  • Under general direction, leads the pre-sales development process for Johnson Controls Metasys Building Automation System (BAS) solutions, supporting the BSNA Sales Team across the assigned region. Project types include new construction plan-spec, existing facility retrofits and design-build opportunities.
  • Reinforces methodology and skills used to collect, analyze and present solutions, designs, scopes and cost estimates. Provides input to the sales management organization for opportunity prioritization, qualification and requirements for project development. Provides technical sales assistance to opportunities currently in the sales process. Coordinates pre-bid and pre-book estimate reviews and manages the project cost data through the booking process and release meeting.
  • Provides Johnson Controls Metasys along with other system application support and systems development for BSNA Regional Sales Teams. Uses available tools to assemble detailed applications for the customer contract, including the project development files associated with Selection Navigator, engineering designs, materials lists, and subcontractor bids as necessary.
  • Project responsibilities include pre-sales design support, cost development, applications engineering and product selection, specification interpretation and development, subcontractor RFP generation, subcontractor evaluation, proposal development and team coordination, project financial and execution risk management strategies, value engineering, customer satisfaction and project success.
  • Reviews solution application and cost of work estimates with salesperson and appropriate operations team to get mutual agreement on application. Develops consensus/buy-in from sales and operations teams before presentation to customer. Assists the sales team in communicating JCI's technical value proposition and presenting BAS solutions to the customer.
  • Provides scope definition and systems development direction for outside vendors and suppliers, mechanical and electrical subcontractors including scope, terms and conditions, bid forms, and contract reviews. Maintains relationships with key individuals to ensure preferred pricing where possible.
  • Assist in identifying specification issues or interpretation discrepancies and providing solutions to resolve. Develops control schematics, scope and cost estimate for system installation projects. Works with salesperson to develop understanding of customer requirements, critical areas and needs. Develops common orientation of job scope and details.
  • Demonstrates ability to design BMS systems for design-build project applications. Develops specifications, control diagrams, and sequence of operations documentation for submission into project documents. Creates integration roadmap and BMS network architecture using Visio visualization software.
  • Interfaces with JCI OpenBlue Digital team to define integrated automation and cloud-based analytic software solutions. Participates in customer meetings to identify stakeholder needs and incorporate feedback into design. Participates in vendor coordination meetings to identify and mitigate scope overlaps/gaps. Supports JCI operations team during project turnover meetings and provides technical support during system installation phase.
  • Performs detailed engineering or cost impact analysis to quantify cost savings or other customer benefits. Assists in technical or financial benchmarking as needed.
  • Consults with sales and operations team to appropriately assess project financial and execution risk. Makes recommendations to sales team for cost effective solutions to mitigate any identified risk. Regularly updates sales and operations team on current and potential risks and recommends appropriate mitigation activities
  • Ensures the adherence to the Project Development process and use of standard tools and software.
  • Acts as a liaison between Sales and System Engineering team to assess the strengths and weaknesses of selected products and product applications.
  • Evaluates value-engineering options related to the Building Automation System associated with mechanical, electrical, and plumbing systems.
  • Participates in turnover meetings with the assigned Project Manager. Ensures that the Project Manager understands the technical solutions sold. Provides all documentation and specification related details.
What we look for
  • Bachelor's Degree in Engineering or Engineering Technology.
  • Demonstrated computer and analytical skills.
  • Background in JCI installation operations as Application Engineer or Installation Sales preferred.
  • Five to seven years plus controls sales/operations experience with HVAC systems and project cost development of Building Automation Systems (BAS) [Automatic Temperature Controls (ATC), Building Management Systems (BMS)]


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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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