Customer Service Representative

3 weeks ago

West Chester, Pennsylvania, United States Contemporary Staffing Inc Full time
Job Title: Customer Service Representative

Job Overview:
We are seeking a Customer Service Representative to join our client's team in an onsite role based in West Chester, PA. This temporary-to-hire position offers an hourly pay of $18-$19 and requires availability for a Monday-Friday work schedule from 10:30 AM to 7:00 PM. The ideal candidate will be responsible for providing outstanding customer support, handling inquiries, and coordinating shipments while maintaining strong communication with both internal and external partners.

Compensation:
  • Hourly Pay: $18-$19 per hour
  • Employment Type: Temporary-to-Hire
Work Schedule:
  • Days: Monday - Friday
  • Hours: 10:30 AM - 7:00 PM
  • Location: Onsite in West Chester, PA
Key Responsibilities of the Customer Service Representative:
  • Serve as a primary point of contact for customers via phone, email, and fax to provide information, resolve inquiries, and process requests.
  • Schedule pick-ups, trace shipments, and provide estimated delivery times and rate quotes.
  • Coordinate shipments with internal departments, third-party delivery agents, brokers, and container stations.
  • Arrange delivery appointments and manage re-consignments as needed.
  • Communicate with drivers, Accounts Receivable, and customers regarding Driver Collect and C.O.D. shipments.
  • Ensure accurate and timely billing for all shipments.
  • Generate and review reports, conduct daily audits, and document all customer interactions for follow-up.
  • Assist customers with account registration and usage of the company website.
  • Meet performance standards, including call quality, adherence to schedules, and productivity metrics.
Qualifications and Skills for the Customer Service Representative:
  • Experience in a fast-paced customer service role, preferably in retail, hospitality, or a call center setting.
  • Strong communication skills with the ability to handle customer inquiries professionally.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic typing skills.
  • Strong attention to detail, organizational skills, and ability to multitask.
  • Ability to prioritize tasks, work independently, and collaborate as part of a team.
  • Willingness to maintain a flexible schedule based on business needs.
  • Dependability and reliability in attendance and work performance.
  • Experience handling customer concerns and complaints in a professional manner.
Why Join Us?
This is a great opportunity for individuals looking to grow in a customer service role with potential for long-term employment. If you have a strong work ethic, a customer-first mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply today

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com .

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