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Account Services Associate

3 months ago

Mahwah, United States Glenmark Pharmaceuticals USA Full time

Position Description

Role / Position Title - Account Services Associate

Department/Function - Sales and Marketing

Region / City - Mahwah, NJ

FLSA (Exempt/Non-Exempt) - Nonexempt

Hours - 8 a.m. to 5 p.m. in office 3-5 days per week

Position Summary

The Account Services Associate will cultivate the established relationship with customers through accountability, innovation and commitment and ensure exemplary customer service. This role partners and advises the Account Services Manager and Directors of National Accounts on all account activity, with strong communication between internal/external customers. The Associate requires the ability to work directly with all levels of the organization including senior management.

Overall Job Responsibilities

Note: These statements are not intended to be an exhaustive list of all responsibilities and duties.

Research and resolve shipping, customer placement, and order entry discrepancies, as well as, review financial impact incurred. Responsible for daily order to cash processes, including resolving daily EDI order issues to transmit customer orders into SAP and processing manual orders received via email/fax. Monitor orders in compliance with customer backorder policy Responsible for all SAP related requirements including but not limited to daily reports and discrepancy resolution. Inventory monitoring via customer web based portals. Participate in departmental staff meetings to keeping everyone informed of current issues. Timely and accurate responses to customer inquiries. Responsible for processing customer orders, communicating order status, pricing and shipment information. Create and maintain accurate customer information in master databases including updates Collect necessary documentation and licenses. Conference calls with key customers to discuss order status and activity. Monitor and maintain high customer service levels and OTIF scores Generate weekly backorder reports to distribute internally/externally per customer Build and enhance business relationships with assigned accounts through managing special requirements, inventory updates, and information.

Knowledge, Skills And Abilities

Education

BA/BS or equivalent work experience

Experience

Two or more years of relevant pharmaceutical experience Customer Service experience strongly preferred Knowledge of pharmaceutical regulations. Good understanding of cGMP.

Knowledge and Skills (Functional / Technical)

Excellent knowledge of Windows Excel Working knowledge of Microsoft Office including Word, Outlook, and PowerPoint. SAP experience preferred. Excellent written and oral communication skills. Ability to work independently, make sound decisions. Good mathematical skills. Ability to multi-task. Ability to follow verbal and/or written instructions. Ability to work under pressure and meet deadlines.

Physical Demands And Abilities

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office Incumbent may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds

About Glenmark

Glenmark is a global leader in the development and commercialization of generic drugs of the highest quality and value. We help to improve peoples’ lives every day by helping to reduce their healthcare costs while delivering high-quality medicines.

Established in 2003 as a North American subsidiary of Glenmark Pharmaceuticals, we launched our first generic product in January 2005 and quickly emerged as one of the leading generic organizations in the United States.

Today we have a diverse business. As a global leader in generics, we are leveraging our industry expertise and success to fuel extensive research to expand development in specialty branded products innovative products that are intended to have a major impact on how people live.

BENEFIT HIGHLIGHTS

Paid time off 401k plus company match Company paid health benefits Dental Vision Onsite access to company gym Corporate Discount Program Paid Employee Referral Program EAP – Employee Assistance Program Accident Insurance Critical Illness Insurance Commuter Accounts Short-Term Disability Life and AD & D Insurance Whole Life Insurance Pet Insurance and so much more

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Glenmark Pharmaceuticals Inc USA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr