Data Analyst
3 weeks ago
Job Description
Job Description
Summary:
The Data Analyst is responsible to support the analysis of data, business processes, technologies, and new capabilities for Operations and other cross-functional opportunities.
Responsibilities:
Analyze/document workflows, make recommendations for enhancements and support the implementation and measurement of new processes.
Collect and analyze data to validate and support informed business decisions.
Support the development of productivity and capacity planning models to inform staffing and facilitate the development of performance scorecards for all associates.
Assist in the development of business requirements for key projects and collaborate with cross functional partners on assessment and implementation of projects.
Assists business leaders in developing tactical and strategic programs to support business units goals.
Prepare routine reporting including analysis of performance data, trending, and recommendation of report adjustments as needed.
Analyze discrepancies in service performance and make recommendations for updates.
Proactively assists with the identification of training and development opportunities.
Coordinate the collection and aggregation of contents and business case and executive presentation in support of various meeting venues (OPS Meetings/Executive Team Meetings/Strategic Planning sessions).
Apply creative designs and layouts to convey a complete and cohesive flow of information.
Create speaking notes to support the contents on the slides.
Other duties as assigned.
Requirements:
Bachelors degree required.
1-2 years business process experience preferred.
Critical thinking skills and proficiency in data analysis.
Superior Microsoft Office Desktop skills.
Strong visualization skills to translate and to simplify complex ideas/concepts into presentations.
Strong verbal and written communications skills.
Highly collaborative work style with demonstrated leadership skills in a group setting.
Schedule flexibility will be necessary to support the multi-tasking and dynamic environment.
Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).
Working Conditions:
Flexibility to work in an office and/or at-home, remote office environment.
Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key
business/departmental
meetings and/or perform certain business critical job functions outside of normal working hours.
Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.
Internal Pay Grade: 9
The starting pay for this role is $57,411 to $73,199 based on skill level and experience in a similar role.
This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
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