Customer Service Representative with Administrative Duties

1 month ago

Huber Heights, United States Veolia North America Full time

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website 

www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Primary Duties/Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Perform customer verifications.
  • Process orders, forms, applications, and requests.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments, and complaints.
  • Record details of actions taken.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • May be responsible for providing support to Assistant Project Manager/Project Manager & Floor Supervisors.
  • Other duties may be assigned.

Qualifications

Education/Experience/Background:

  • High school diploma, general education degree or equivalent.
  • Numeric, oral, and written language applications.

Knowledge/Skills/Abilities:

  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications (Google & Microsoft applications).
  • Ability to type.
  • Data entry.
  • Knowledge of administrative procedures.
  • Interpersonal skills.
  • Communication skills - verbal and written.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and ordering.
  • Adaptability.
  • Initiative.
  • Stress tolerance.

Additional Information

We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

  • Customer Service Representative

    1 month ago

    Huber Heights, United States Dayton Freight Lines Full time

    Overview **This is a Part-Time position Shifts Available: 1st  Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton...

  • Administrative Assistant/Customer Service Representative

    1 month ago

    Maryland Heights, United States Weather Barr Windows and Doors Full time

    Job DescriptionJob DescriptionWeatherBarr Windows and Doors is looking to hire an Administrative Assistant/Customer Service Representative to work Full Time at our Maryland Heights, MO branch.*APPLICANTS MUST COMPLETE THE ONE-WAY VIDEO INTERVIEW TO BE CONSIDERED FOR THIS POSITION. THE VIDEO LINK WILL BE SENT TO YOUR EMAIL AFTER COMPLETION OF YOUR...

  • Administrative Assistant/Customer Service Representative

    1 month ago

    Maryland Heights, United States Weather Barr Windows and Doors Full time

    WeatherBarr Windows and Doors is looking to hire an Administrative Assistant/Customer Service Representative to work Full Time at our Maryland Heights, MO branch. *APPLICANTS MUST COMPLETE THE ONE-WAY VIDEO INTERVIEW TO BE CONSIDERED FOR THIS POSITION. THE VIDEO LINK WILL BE SENT TO YOUR EMAIL AFTER COMPLETION OF YOUR APPLICATION.* The starting hourly wage...

  • Administrative Assistant/Customer Service Representative

    1 day ago

    Maryland Heights, United States Weather Barr Windows and Doors Full time

    WeatherBarr Windows and Doors is looking to hire an Administrative Assistant/Customer Service Representative to work Full Time at our Maryland Heights, MO branch. *APPLICANTS MUST COMPLETE THE ONE-WAY VIDEO INTERVIEW TO BE CONSIDERED FOR THIS POSITION. THE VIDEO LINK WILL BE SENT TO YOUR EMAIL AFTER COMPLETION OF YOUR APPLICATION.* The starting hourly wage...

  • Customer Service Representative

    4 weeks ago

    Capitol Heights, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who...

  • Customer Service Representative

    1 month ago

    Capitol Heights, United States Virginia Linen Service Inc Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and...

  • Customer Service Representative

    1 month ago

    Arlington Heights, United States WITRON Service America Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be fluent in both German and English, with a strong ability to communicate effectively with customers and clients and has experience handling and managing customer inquiries via phone...

  • Customer Service Representative

    1 month ago

    Maryland Heights, Missouri, United States teamworkonline Full time

    OverviewCustomer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and...

  • Member Service Representative II

    1 month ago

    Huber Heights, United States Universal 1 CU Full time

    Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expected". At U1, Member Service Representatives (MSRs) are responsible for delivering excellent member...

  • Customer Service Representative

    2 weeks ago

    Arlington Heights, United States ABC Plumbing, Sewer, Heating, Cooling and Electric Full time

    Join Our Team for an Exciting Opportunity! Are you seeking a dynamic seasonal job that offers valuable learning experiences and professional growth? Look no further! ABC Plumbing, Sewer, Heating, Cooling, and Electric, one of the leading residential service providers in the Chicagoland area, is seeking motivated individuals to join our team as Customer...

  • Customer Service Representative

    6 days ago

    Capitol Heights, United States Reliable Automatic Sprinkler Co., Inc. Full time

    **Customer Service Representative**: **DC Distribution**: - Capitol Heights, MD_ Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components and fabricated piping solutions to the fire sprinkler industry since 1920....

  • Customer Service Representative

    2 weeks ago

    Harker Heights, United States Glad Solutions Full time

    We're seeking positive, energetic and outgoing Customer Service Representatives that can help our customers with product questions quickly and efficiently. You will be responsible for helping customer by providing product and service information and resolving any technical issues. No experience is required, we provide training.Join the fastest growing...

  • Customer Service Representative

    1 month ago

    Harker Heights, United States Glad Solutions Full time

    Job DescriptionJob DescriptionWe're seeking positive, energetic and outgoing Customer Service Representatives that can help our customers with product questions quickly and efficiently. You will be responsible for helping customer by providing product and service information and resolving any technical issues. No experience is required, we provide...

  • Member Services Representative

    3 weeks ago

    Huber Heights, United States Planet Fitness - Fitton Clubs Full time

    Benefits: 401(k) Health insurance Paid time off MEMBER SERVICES REPRESENTATIVE -  Monday-Friday 9am-2:30pm - JOB DESCRIPTIONFLSA Status:  Non-Exempt (Hourly)Reports to: General ManagerSpecial Requirements:Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to...

  • Customer Service Representative

    2 weeks ago

    Capitol Heights, United States U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 weeks ago

    Rowland Heights, United States RC Furniture, Inc, Full time

    Job DescriptionJob DescriptionRC Furniture, a high-end furniture manufacturer in the City of Industry, has one full time position available for a Customer Service Representative. This position requires an experienced, organized and confident worker with a stable and verifiable work history. Must have excellent social skills and be very friendly and outgoing....

  • Member Services Representative MondayFriday 9a3p

    3 weeks ago

    Huber Heights, United States Planet Fitness Full time

    Position: Member Services Representative - Monday-Friday 9a-3p We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests,...

  • Customer Service Representative

    4 weeks ago

    Capitol Heights, United States U-Haul Full time

    Location: 8671 Central Ave, Capitol Heights, Maryland 20743 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Arlington Heights, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Service Representative, working in Insurance industry in Arlington Heights, Illinois, United States. Pleasantly greet clients and prospects who walk in or call. Process policy changes for policyholders. Contact...

  • Senior Customer Service Representative

    3 weeks ago

    Madison Heights, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the companys products and services. The Senior Customer Service Representative develops and broadens relationships with...