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Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be fluent in both German and English, with a strong ability to communicate effectively with customers and clients and has experience handling and managing customer inquiries via phone and email.
Primary Responsibilities
- Receiving phone calls and emails from our clients
- Opening, forwarding and closing helpdesk tickets
- Maintaining customer records and updating account information as necessary
- Primary contact between the customer and our helpdesk
- Working with a team primarily located in Parkstein, Bavaria, Germany
- Various miscellaneous administrative tasks such as scheduling, reports, reminders etc.
Skills & Knowledge
- Must be fluent (written and verbal) in both German and English
- Ability to work independently and as part of a team
- Ability to multitask
- Good understanding of technical terms and ability to learn
- Basic knowledge of IT Systems, Networking, and Databases is preferred
- Experience in a customer service role is preferred
- Microsoft Office 365
- Ability to type quickly and accurately
Education & Experience
- High school diploma is required
- Previous experience working in an IT related role is a plus
- Previous customer service experienced is highly preferred
Scheduling
- This role will require coverage of different shifts as needed (morning and afternoon)
- Occasional Saturday coverage may be required (one Saturday per month)
- Hybrid role after training (on-site with a limited amount of WFH days per month after training)
Job Posted by ApplicantPro
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