Client Service Manager
2 weeks ago
The purpose of the role is to support of Korean clients’ escalations on transactional queries and support non-transactional requests for our Securities Services product. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are looking for a Client Service Manager who supports Korean clients contracted with HSBC HK Securities Services.
Job Description
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Maintain good service quality with responsible clients
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Oversight of clients’ transaction inquiries
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Responsible and accountable for clients’ non-transactional requests
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Dedicated point of contact for clients’ operational issues and escalation management
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Manage client complaints and feedback and coordinate with internal stakeholders for improvement
Qualifications
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Extensive experience in client facing role in the similar industry
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Able to demonstrate ability to build relationships with clients and internal
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Minimum of 7 years’ experience in Securities Services or other banking sector
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Proficiency in English and Korean
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Sound communication, interpersonal and organization skill
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High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
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