Community Manager

3 weeks ago

Conroe, United States Landmark Properties Full time

Job DescriptionThe primary role of the Community Manager is to oversee all phases of the property's daily operations and management. The Community Manager will be responsible for leasing goals, revenue management, fiscal planning, resident and community relations. The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures.Reports to: Regional Director - Multi-Family/Build To Rent (BTR)Direct Reports: On-Site Management TeamResponsibilities:The duties listed below are an outline of the Community Manager's responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.Leasing & MarketingIn conjunction with the Regional Director, prepare marketing plans and develop new strategiesand programs designed to meet monthly occupancy needs.Prepare and monitor daily and weekly leasing reports to make pricing recommendations to ensureoptimal rent growth.Effectively maintain product knowledge of community and competitors through consistentevaluation of market conditions and trends.Ensure timely follow up activities take place for all prospective residents.Review application decisions daily for accuracy in conjunction with Landmark rental qualifications.Review and countersign all resident Housing Contracts.Create and execute renewal strategies to achieve minimal turnover and rent growth.General AdministrationEnsure confidentiality of client, resident, and company information.Organize all staff meetings and any special or emergency meetings.Understand, adhere and ensure staff compliance to Fair Housing laws.Maintain a clean and professional work environment.Assist in corporate projects as requested.Evaluate computer/technology needs of the site and ensure that all staff members abide by thecompany's technology policy.Financial ManagementLead the development of the annual budget and business plan for the property.Oversee account receivable process and delinquency.Oversee the accounts payable process.Make purchases for the property and monitor all expenses.Prepare monthly variance reports and month end reporting package in a timely manner.Project quarterly income and expenses.PersonnelManage staff including hiring, providing ongoing training, mentoring, and employeedevelopment.Report on bi-weekly payroll, timesheet submission, and employee records.Prepare annual staff performance reviews.Customer ServiceUnderstand the needs and expectations of residents, prospective residents, clients, and vendorsand exceed their expectations.Maintain active and effective communication with residents.Develop and maintain a positive sense of community for both residents and associates andencourage participation in events and activities.Assist in mediation and resolution of resident conflicts by encouraging the respect for andappreciation of individual differences.Develop and maintain resident retention programs.FacilitiesFacilitate a successful make ready schedule.Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all servicerequests.Ensure the maintenance team is completing all service requests as outlined in the Policies &Procedures.Complete weekly SOP walks of the property and document checklists in Entrata.Lead the maintenance team in quarterly inspections of each unit to identify and addressmaintenance issues.Risk ControlDocument and address behaviors of residents that violate the law or the community HousingContract.Understand, communicate, and enforce community safety, emergency, and fire evacuationpolicies and procedures, providing emergency response and referral services and resources.Prepare and submit incident reports.Handle emergency situations in conjunction with the corporate team.RequirementsBachelor degree strongly preferred, high school diploma required4 years of experience in various positions in a residential rental community is required2 years of experience as a Community Manager with a proven record of achievementsProven proficiency in all areas of property management operationsWork EnvironmentThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise levelin the work environment is usually moderate.Travel: No travel required.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit;use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel,crouch, or crawl and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision,depth perception, and the ability to adjust focus.The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject toair travel for purposes of Company business.Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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