Client Ambassador for RTC

AMFM Healthcare is looking for a dedicated and compassionate Client Ambassador to join our team in Northern Virginia

About Us

After the tragic loss of a beloved son due to mental illness, A Mission for Michael (AMFM Healthcare) was created with the vision of preventing such hopelessness in the lives of others. Our mission is to provide exceptional residential mental health care that transforms lives and promotes lasting recovery.

At AMFM Healthcare, our team is composed of individuals who possess both the qualifications and the unwavering passion to deliver comprehensive care for severe mental illness. We understand the profound impact mental health struggles can have on individuals and their families, and we are dedicated to offering support, healing, and hope.

What sets AMFM Healthcare apart in the field of mental health care is our commitment to an intensive focus on clinical evidence-based treatment. We believe in the power of proven therapeutic approaches and continuously strive to integrate the latest research and advancements into our care programs. By leveraging this expertise, we aim to provide the highest quality of treatment and optimize outcomes for our residents.

As you step into our facilities, you'll immediately notice that we are different from most mental health treatment centers. We foster a welcoming and nurturing environment where individuals can find solace and embark on their journey to recovery. Our dedicated staff members prioritize personalized and compassionate care, understanding that each person's experience with mental illness is unique. We take the time to truly listen, to empathize, and to tailor our programs to meet the specific needs of each resident.

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem.
• FSA/HSA Accounts.
• Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include:

• 401k plan with employer match.
• PTO, Self Care Day, and Floating Holiday.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.

Compensation: $19.50 - $23.50/hour.

JOB DESCRIPTION:

The Client Ambassador (CAM) is the staff responsible for the supervision of AMFM Healthcare's clients participating in the program. The CAM helps to provide a safe, supportive, and caring environment to promote well-being, safety, and encourages clients to continue their recovery program. This position is expected to cooperate as a team member with AMFM Healthcare management and clinical staff. The CAM has knowledge, skills, and experience with supervising client services and all related tasks to provide a safe, comfortable, and caring environment for clients, and is familiar with concepts of recovery from mental health and co-occurring disorders. This position requires completing administrative and logistical tasks. The CAM will support overall program needs including supporting coverage for direct care positions, facilitating intakes, client support, and discharge processes.

QUALIFICATIONS:

1. Must be 21 years or older to apply for this position.
2. Successful completion of the ADP Selective Screening Services background check as well as any other state, federal or company required background/record check.
3. Minimum Education/Experience Requirements: Bachelor's degree in Human Services, Psychology, Sociology, or related field OR High School Diploma/GED with 1+ years of experience in direct care position or other human related field.
4. Possess valid driver's license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.
5. CPR/First Aid Certification.
6. Current T.B. clearance.
7. Physical Requirements: Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit, stand, or walk for long periods of time, ability to climb stairs, listening, reading comprehension, lifting up to 20 lbs.

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

1. Ability to communicate with family members, clients, and other staff members professionally and respectfully.
2. Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.
3. Ability to be professional and maintain a positive attitude and relationships with coworkers.
4. Excel at both written and verbal communications to convey essential information; must be able to utilize the proper linguistic syntax and spelling.
5. Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs as required by our payers.
6. Knowledge of the clinical, medical, and miscellaneous services provided to the clients.
7. Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.

DUTIES AND RESPONSIBILITIES:

The Client Ambassador will be assigned projects, based on his/her level of expertise, that include any, or all the following job responsibilities. The CAM may also be assigned other duties as needed by their supervisor.

1. Coordinate logistics and transport clients safely to all daily activities, ensuring the clients arrive on time to all scheduled activities and appointments, and ensure participant safety and assess situations appropriately and/or utilize de-escalation processes should the need arise while efficiently contributing to streamlined logistics which requires a high level of communication and initiative.
2. Utilize intervention and communication skills in working with clients, their families and significant others daily and in crisis, while always focusing on the client experience utilizing client relations skills.
3. Facilitate admissions and discharges as needed and communicate crisis or interventions to program leadership and clinical staff as well as approving over-the-counter PRN medications and navigate and utilize the electronic health record system to document client activities effectively.
4. Adhere to all Joint Commission policies and procedures, including Waived Testing, Infection Prevention and Control, as well as Emergency Management and Environment of Care procedures.
5. Cover shifts or meal breaks for staff in other regional facilities when asked by leadership while upholding the environment of the facilities through cleanliness and creating a welcoming environment.
6. Collaborate with the program nurse and clinical team regarding medication management, and monitor and report client behavior with medication side effects. Monitor and document client self-administration medications while coaching clients in self-management and documenting medications in accordance with the organization's policy on medication use.
7. Maintain the integrity of the residences, ensuring optimal cleanliness at all times and keeping the area hygienic. Conduct orientation to new residents, including reviewing safety drills and locations of fire extinguishers, emergency evacuation diagrams, exit routes, evacuation procedures, and first-aid kits.
8. Facilitate recovery and clinically indicated activities and groups according to organization policy and document into the electronic health record while assessing situations appropriately and/or utilize de-escalate processes should the need arise.
9. Conduct observation rounds, as needed to ensure client safety, and document client behavior and participation in treatment. Effectively and correctly report these in daily passdowns. Responsible for client attendance of daily recovery activities as scheduled.
10. Complete various administrative tasks that may vary on a day to day basis which includes but is not limited to ordering of cleaning supplies and other products and supplies for all regional facilities including the office, as well as any assigned auditing and inventorying.

AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.

The schedule for this position is Friday - Monday, 6:30am-5:00pm.
B63-017
40 hours.

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