Global Service Delivery Manager II
2 weeks ago
Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?You will oversee a number of teams across the globe providing outsourced IT services to one or more key client(s). This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills. You will be responsible for driving strategy within your assigned delivery program(s) in partnership with the Business Unit Leader and Client Success Director. You'll be accountable for the operational results of your teams and will be expected to drive continuous improvement activities. You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
Single Point of Contact (SPOC) for client Responsible for day-to-day global delivery of Field ServicesSet the strategic direction of the program Manage to scope of work and change of scopesAccountable for Service Level Agreements (SLA) and other contractual deliverablesDevelop and deliver managerial-level presentationsChair and participate in both internal and client-facing service delivery meetingsImplement, monitor, and adhere to Best Business PracticesConduct ticket audits, negative survey follow-ups and other quality initiatives Own, investigate and follow-up on high-level escalations Sponsor and drive improvement activities for the account Champion innovation and transformation initiativesIdentify opportunities to expand service offerings Manage financials to budget Assist with development of monthly client invoices Reconcile and approve vendor invoices Hire Stefanini employees and secure vendor resources Establish expectations, provide leadership, direction and coaching to the team Create cohesive team environment through consistent management Conduct formal one-on-ones and performance reviewsLeverage recognition programs to motivate and reward team Provide expertise and insight on new business opportunities Assist with development and launch of new accounts Aide in corporate initiatives Collaborate with colleagues in shaping the future of Field ServicesLead focus groups to develop and improve process and proceduresPerform other duties as assigned
What do you need to succeed?In-depth understanding of IT industry dynamicsThree (3) + years' experience managing Field Services teamsExperience managing a global Field Services team(s) is a plusFinancial management experienceCritical thinking and problem solving skillsHigh tolerance/evolved ability to lead and manage ambiguous situationsExcellent relationship skillsSuperior verbal, written, facility and presentation skillsEffective time and project management skillsAbility to manage strategically as well as at a more detailed level as neededA valid driver's license is requiredWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;
Global Service Delivery Manager II
-
Global Service Delivery Manager II
3 weeks ago
Midland, United States Stefanini Group Full timeDetails: Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing...
-
Global Service Delivery Manager II
4 weeks ago
Midland, United States Stefanini Full timeWho we are For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing,...
-
Sales Manager II
5 days ago
Midland, United States Service Corporation International Full timeOur associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...
-
Sales Manager II
3 days ago
Midland, United States Service Corporation International Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...
-
Sales Manager II
2 weeks ago
Midland, United States SCI Full time**Career Site Update** We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new Candidate Home in Workday. All current associates must apply through My Career on your Workday homepage. For additional information, **Sales Manager II | SCI Jobs** **Join...
-
Global Marketing Manager, Engineered Surfaces
1 month ago
Midland, United States CareerBuilder Full timeGlobal Marketing Manager, Engineered Surfaces iCIMS Job ID 2024-3117 # of Openings 1 Job Family Business, Sales and Marketing Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and...
-
Transmission Service Tech II
2 weeks ago
Midland, United States M G Bryan Employee Co LLC Full timeJob Brief Transmission Service Tech II is responsible for diagnosing, troubleshooting, repairing all heavy industrial oil field transmissions and equipment. Responsibilities Able to diagnosis simple and complex mechanic problems. Performs all tasks with little to no supervision. Extensive knowledge of oil field and transmission equipment. Qualified to...
-
Category Procurement Manager, Indirect Materials
2 weeks ago
Midland, United States Trinseo Full timeCategory Procurement Manager, Indirect Materials & Services iCIMS Job ID 2024-3188 # of Openings 1 Job Family Purchasing Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of...
-
Rig Logistics Senior Analyst
3 weeks ago
Midland, United States Tenaris Global Services Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. Rig Logistics Senior Analyst -...
-
Midland, United States Southeast Independent Delivery Services (SEIDS) Full timeOur Independent Home Delivery Contractors enjoy : - Being Home Daily - No overnights - Weekly settlements - Direct deposit - Outstanding earnings potential $130,000+ annually - Paid onboarding - Sign on bonus Work Description: - Physically delivering furniture into customer's home - Use a dispatch app, interact with customers, product handling &...
-
Rig Logistics Senior Analyst
2 days ago
Midland, United States Tenaris Global Services Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. Rig Logistics Senior Analyst -...
-
Neonatal Nurse Practitioner
7 days ago
Midland, United States Pediatrix Medical Group Full timeNeonatal Nurse Practitioner - Level II NICUOverview Responsibilities For over 60 years, Midland Memorial Hospital has maintained their pledge to deliver quality health care to the residents of Midland County and the surrounding region. The staff, volunteers, facilities, and services reflect this commitment today. Our Neonatologists will work...
-
Field Service Tech II
6 days ago
Midland, United States Forum Energy Services, Inc. Full timeJob DescriptionJob DescriptionSummary:Responsible for the execution of field service work associated with the installation and service of the Global Tubing coiled line pipe products on the client’s pipeline construction right of way. The functional group also support development of field processes, equipment, and logistical strategies to assure jobs are...
-
Quality Specialist
7 days ago
Midland, United States The Global Edge Consultants Full timeGlobal Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...
-
Quality Specialist
6 days ago
Midland, United States The Global Edge Consultants Full timeGlobal Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...
-
Manager II, Environmental Protection
7 days ago
Midland, United States Waste Management Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental...
-
Flowback Operator II
1 month ago
Midland, United States Trilogy Oilfield Services Full timeJob DescriptionJob DescriptionTrilogy supplies personnel and equipment for Facilities Management, Flowback, Drill Out and Frac support to its’ customers. The purpose of this position is an entry level supervisory role on a 12 hour work shift to support one or more of these business lines directly in the field. Although the primary role of this position is...
-
Service Manager
2 weeks ago
Midland, United States Stream-Flo Industries Full timeStream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized...
-
Service Manager
2 weeks ago
Midland, United States Stream-Flo Industries Full timeStream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized...
-
Service Manager
7 days ago
Midland, United States Archrock Full timeOverview: Efficiently deploys and manages equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. Implements company maintenance standards. Creates customer satisfaction by providing technical and operational expertise and service excellence. Creates employee satisfaction by ensuring that...
