Technical Support Rep
2 weeks ago
Technical Support Rep - InfoLink
Location:
New Bremen, OH, US, 45869
**Company Description:**
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
***The hours for this position are 10am - 7pm EST***
**Responsibilities**
+ Provide basic hardware/software technical support and assistance to clients via email, phone, and/or other remote methods.
+ Address and respond to customer inquiries on current and future company technology, such as InfoLink, Auto Positioning System (APS) and Automated Guided Vehicle (AGV) products and services, including installation, operational functions, troubleshooting, and maintenance.
+ Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
+ Document client interactions, including details of inquiries, complaints, comments, and actions taken.
+ Possess a basic understanding of the organization's products and services but escalates more complex inquiries to a Tier 3 support group.
+ Assist the delivery of on-going training for end users and the Company's Dealer/Branch support network.
+ Provide afterhours support for national accounts as required, as well as on-call weekend support when assigned.
**Minimum Qualifications**
+ Less than 2 years related experience
+ Associate Degree (Business, Communication, IT, Technical, Engineering)
+ Occasional travel (0-05%)
+ Occasional overnight stays (0-05%)
+ Requires employee to drive a personal vehicle to conduct company business
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Technical Support Rep
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New Bremen, United States Crown Equipment Full timeTechnical Support Rep - InfoLink Location: New Bremen, OH, US, 45869 Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and...
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New Bremen, United States Crown Equipment Full timeTechnical Support Rep - InfoLink Location: New Bremen, OH, US, 45869 Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and...
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