Site Coordinator

4 weeks ago


Albuquerque, United States Orion Talent Full time
Description
Position Details:
•Title: Site Coordinator
•Location: Albuquerque, NM
•Travel/Schedule:
•12-hr Day shift: 7a - 7p on a 4-on, 3-off, 3-on, 4-off schedule.
•You may be asked to travel to other EV Group support sites on occasion, but this is generally an in-house role.
•Compensation: Target base rate ~$40/hr - $47/hr
•Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours; relocation assistance available.
•Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Incentive Savings Plan (ISP) / 401k, tuition assistance opportunities, paid time off, etc.

Position Description: In this role you will act as the key liaison between customer, management and on-site assigned service personnel regarding maintenance, repair, testing and/or customer training issues. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes. Some specific responsibilities include:

•Manage plans and organize customer activities. Supervise, coordinate, train, motivate and guide other Fields Service Engineers.
•Work on a wide variety of complex planning activities where material or sourcing requirements are variable and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
•Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
•Instruct customers in the complete operation and maintenance of equipment.
•Assist customers in identifying and repairing equipment related process problems.
•Participate in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
•Retrieve, compile and report equipment performance indicators to both customer and company Management.
•Keep Management informed of all tool-down situations.
•Provide technical assistance or training to less experienced personnel.
•Coordinate technical resources to track and close customer issues.
•Perform in a dynamic and challenging environment with drive and creativity.
•Preparation and delivery of related training, measuring and recording of performance progress, serving as a liaison between customer and the company.
•Provide work direction to Field Service Engineers who are also working onsite.
•Maintain all assigned equipment logs and records promptly and thoroughly.

In order to be successful in this role, you must have at least six years of engineering / technical and supervisory experience in a high-volume semiconductor (or similar) manufacturing environment. A 4-year degree in a technical / engineering discipline is preferred, but significant experience will be considered in lieu of a degree. You should have familiarity with the coordination of production operations and a strong customer-service profile, being the "face" of EV Group for the client. You cannot have been a Blue Badged Intel employee at any of their facilities within the past six months to be considered for this role.

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