Tier II Desktop Support

3 weeks ago


Albuquerque, New Mexico, United States SAIC Career Site Full time

Description

SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Albuquerque, NM.

Duties:

  • The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support.
  • The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network environment.
  • Recommends and oversees the installation of required hardware/software upgrades necessary to restore or enhance user system functionality.
  • Engages in testing and modification of user systems in support of eventual recommendation and implementation for hardware or software updates.
  • As necessary, simulates or recreates user problems to resolve operating difficulties
  • Creates documentation in support of the maintenance of a document library of completed deliverables. These will be maintained to track performance metrics and log actions taken to address user/interoperability issues that impact client operations.
  • Responsible for updating documentation across the team and utilizing operationally derived knowledge from actual cases resolved.
  • Creates and maintains documentation specific to the analysis of user equipment configuration for the project; submits regular documentation covering required configurations and impact to network and user functionality due to lack thereof.
  • Consults with network services, software systems engineering, and/or applications development in the restoration of services or to identify and correct core problems.
  • Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

Qualifications

Required:

  • Bachelor's degree in a related field such as Network or Systems Engineering, Computer Science/Computer Engineering and two (2+) years' experience or equivalent education and experience
  • Comprehensive knowledge in Information Technology service delivery
  • Must be US Citizen and be able to obtain a DOE Q clearance

Desired:

  • HDI or ITIL certifications
  • A+
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

  • Albuquerque, New Mexico, United States Department Of The Interior Full time

    Summary This position is part of the Southwestern Indian Polytechnic Institute, Bureau of Indian Education (BIE). As a Program Support Assistant you will be responsible for providing program support to the Title III Program Director by providing assistance with program planning, program support and follow-through tocompletion on a variety of administrative...

  • Lecturer II

    21 hours ago


    Albuquerque, New Mexico, United States University of New Mexico Full time

    Lecturer II - Business Statistics/AnalyticsPosting Number req28294Employment Type FacultyFaculty Type LecturerHiring Department ASM Mrkting Info Decision Sci MIDS (039E)Academic Location Anderson School of ManagementCampus Main - Albuquerque, NMBenefits Eligible The University of New Mexico provides a comprehensive package of benefits including medical,...


  • Albuquerque, New Mexico, United States Cape Fox Corporation Full time

    Subject Matter Expert II – Archaeologist Subject Matter Expert II – ArchaeologistArchaeologist /Subject Matter Expert II.Eagle Health is an Alaskan Native Company committed to supporting the Bureau of Indian Affairs (BIA) in their environmental and cultural resource management initiatives.Join us in this meaningful endeavor where your expertise will...


  • Albuquerque, New Mexico, United States ECS Corporate Services Full time

    ECS is seeking a Senior Enterprise Systems Administrator to work in our Albuquerque, NM office.Job Description: ECS is seeking a Senior Enterprise Systems Administrator to support a major national laboratory. You will Provide end-user support with processes for managing and delivering services that are ITIL conformant. Resolve incidents, service requests,...

  • SOC Analyst II

    18 hours ago


    Albuquerque, New Mexico, United States Amentum Full time

    Amentum is currently seeking a SOC Analyst II to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information...


  • Albuquerque, New Mexico, United States Rocket Lab Full time

    ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...


  • Albuquerque, New Mexico, United States Rocket Lab Full time

    ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...

  • Engineer II

    1 month ago


    Albuquerque, New Mexico, United States BAE Systems Full time

    Job Description US CITIZENSHIP REQUIREDThe Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers' missions. Our collaborative, cross-functional teams are committed to innovation,...

  • Engineer II

    11 hours ago


    Albuquerque, New Mexico, United States BAE Systems Full time

    Job Description US CITIZENSHIP REQUIREDThe Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers' missions. Our collaborative, cross-functional teams are committed to innovation,...


  • Albuquerque, New Mexico, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...


  • Albuquerque, New Mexico, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...


  • Albuquerque, New Mexico, United States Amentum Full time

    Amentum is currently seeking a Senior Enterprise Systems Administrator to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications...

  • Engineer II

    1 week ago


    Albuquerque, New Mexico, United States BAE Systems Full time

    Job Description US CITIZENSHIP REQUIRED#LI-SMOOTThe Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers' missions. Our collaborative, cross-functional teams are committed to innovation,...

  • Computer Operator

    13 hours ago


    Albuquerque, New Mexico, United States Leidos Full time

    Description Computer Operator to support an IT program for The Centers for Medicaid and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information...

  • Area Manager II

    20 hours ago


    Albuquerque, New Mexico, United States Amazon Full time

    Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of...


  • Albuquerque, New Mexico, United States Amentum Full time

    Amentum is currently seeking a SWARM Escalation Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and...

  • devops engineer

    1 month ago


    Albuquerque, New Mexico, United States Code Lab Technology Full time

    Design and build DevOps Capabilities using Azure DevOps with focus on deployments (manual/CI/automation) and environmental consistency. This individual must also possess skills to handle a server migration effort from Sever 2008 to Server 2016/2019 Responsibilities/skiils Support and improve existing on-premises TFS and VSTS/Microsoft Azure DevOps...


  • Albuquerque, New Mexico, United States Honu Services Full time

    Job Title: Information Technology Specialist L1 -4720 Job Location: Kirtland AFB, NM 87117 Job Summary Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the level one Information Technology Specialist position and to join our team of qualified, diverse individuals. As an IT Specialist L1, you will collaborate...

  • Sourcing Recruiter

    1 week ago


    Albuquerque, New Mexico, United States Zillow Full time

    About the teamOur mission at Zillow is to give people the power to unlock life's next chapter.Become part of an amazing recruiting team at Zillow Group and help us in our efforts to transform the real estate industry from start to finish We're fun, motivated, and curious sourcers and recruiters who are creative in the pursuit of top tech talent.As the first...


  • Albuquerque, New Mexico, United States BAE Systems Full time

    Job Description US CITIZENSHIP REQUIRED#LI-SMOOTThe Ground Systems & Services (GSS) Strategic Business Unit is responsible for driving business growth in the ground systems development, operations & sustainment, and technical services markets. This business unit focuses on designing, building and integrating ground systems in support of air and space-based...