Service Delivery Expert Sales, Technology Transformation

2 weeks ago

Princeton, United States Novartis Group. Full time

319519BR

**Service Delivery Expert Sales, Technology Transformation**

Job Description

In the role of Service Delivery Expert for Technology Transformation (TT, previously IT) in Sandoz USA, you will be given the opportunity to enable digital transformation and to work with senior Commercial business leadership in Sandoz USA to develop tech enabled business strategy and turn it into actionable initiatives.

As the Service Delivery Expert, you will contribute to our mission by acting as the main point of contact for the Commercial business for existing and new services to ensure delivery to requirements and meet or exceed expectations.

Your responsibilities include, but are not limited to:

Ensure TT services are aligned with business strategy, business objectives, business requirements, standards and regulations

Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.

Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval

Participate in establishment of budgets and investment proposals and obtain sponsorship and funding

Use technology (e.g. for CRM, salesforce effectiveness, territory management, order and contract management) for better customer engagement and patient outcomes

Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and improve benefit

Provide TT consulting to the capability partners, educate them on TT processes and methodologies and drive adoption of global solutions

Facilitate project kick-offs contributing to the success of a project team

Take accountability to ensure consistency with Security and Compliance policies and procedures within Service Delivery scope

EEO Statement

*The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.*

Minimum requirements

What youll bring to the role:

Bachelors degree in business/technical area or related equivalent, Advanced degree a plus

6+ years of experience with IT development /project management

Commercial business area exposure

Experience with agile (e.g. Scrum), and/or waterfall project methodologies

Experience with Salesforce/Veeva solutions preferred

Expert understanding of solutions / technology for respective area

Strong business consulting skills; customer relationship skills

Ability to work with others in a fast-paced, fluid, multi-cultural and multi-disciplinary team

Desirable requirements:

Previous Pharma experience

Experience in leading outsourced near-shore and / or off-shore teams across multiple locations, geographies and cultures

Digital Transformation exposure

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where youre given opportunities to explore the power of digital and data, where youre empowered to take risks and fail, and where youre surrounded by people who share your determination to tackle the worlds toughest medical challenges

Join us and help us reimagine medicine

Division

NBS

Business Unit

IT NBS

Country

USA

Work Location

Princeton, NJ

Company/Legal Entity

Novartis Corporation

Functional Area

Information Technology

Job Type

Full Time

Employment Type

Regular

Shift Work

No

** Service Delivery Expert Sales, Technology Transformation | Novartis**

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