Portfolio Company: Customer Support Lead

4 weeks ago


Los Angeles, California, United States M13 Full time

One of M13's LA-based portfolio companies seeks a Customer Support Lead for its fast-growing B2C start-up. The ideal candidate is a strategic customer support leader who will work closely with the internal team to resolve customer issues efficiently and lead the company's offshore customer support team.

As Customer Support Lead you will:

  • Lead and scale a team of offshore customer service agents to ensure effective resolution of customer inquiries and issues.
  • Collaborate with internal departments to enhance customer service strategies and operations.
  • Monitor and evaluate team performance to ensure compliance with customer service standards.
  • Develop and implement training programs to boost team productivity and knowledge.
  • Utilize analytics to track customer interactions and identify patterns to improve service quality and efficiency.
  • Drive continuous improvement in customer service metrics, including CSAT, response times, and overall customer engagement.
  • Implement and refine performance metrics to assess effectiveness and identify areas for improvement continuously.

You have:

  • 3-5 years of experience leading and scaling customer service teams at a fast-growing start-up with an offshore customer support team.
  • I have super user-level Zendesk skills and a proven track record in managing customer service operations and achieving exceptional customer satisfaction.
  • A bachelor's degree is required, preferably in business, marketing, or a related field.
  • Strong leadership and communication skills, capable of motivating and guiding a team.
  • Excellent problem-solving abilities, with a strategic and analytical approach to operations.
  • Ability to thrive in a fast-paced and dynamic environment.


  • Los Angeles, California, United States M13 Full time

    One of M13's LA-based portfolio companies seeks a Customer Support Lead for its fast-growing B2C start-up. The ideal candidate is a strategic customer support leader who will work closely with the internal team to resolve customer issues efficiently and lead the company's offshore customer support team.As Customer Support Lead you will:Lead and scale a team...


  • Los Angeles, California, United States Rexford Industrial Full time

    Rexford Industrial Realty, Inc. (NYSE: REXR) is a leading, publicly traded industrial real estate investment and management company operating a $13 Billion industrial real estate portfolio. Portfolio Administrator We are experiencing expansion and have an exciting opportunity for a Portfolio Administrator to join our team in the corporate office. You will...

  • Portfolio Analyst

    1 week ago


    Los Angeles, California, United States TruAmerica Multifamily, LLC Full time

    Job DescriptionJob DescriptionAbout TruAmericaFounded in July 2013, TruAmerica Multifamily is a partnership between industry veteran Robert E. Hart and The Guardian Life Insurance Company of America. The company is based on the premise that tremendous upside potential remains in mid-tier apartment communities that can be unlocked through tailored renovation,...


  • Los Angeles, California, United States Rexford Industrial Full time

    Rexford Industrial Realty, Inc. (NYSE: REXR) is a leading, publicly traded industrial real estate investment and management company operating a $13 Billion industrial real estate portfolio. Assistant Portfolio Manager We are experiencing growth and have an exciting opportunity for an Assistant Portfolio Manager to join our team in the corporate office....


  • Los Angeles, California, United States Russell Tobin & Associates Full time

    Join our team as a Customer Support Engineer!Company Overview: At Russell Tobin & Associates, we are part of the Information Technology team supporting a leading Biotech organization currently seeking a dedicated Customer Support Engineer.Job Details:Provide visible customer support by performing on-site installations, diagnosing issues, troubleshooting, and...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $135, Min.) - $165, Mid.) - $195, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $135, Min.) - $165, Mid.) - $195, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $135, Min.) - $165, Mid.) - $195, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $135, Min.) - $165, Mid.) - $195, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States Sunbit Full time

    JOB TITLE: Sr. Portfolio Risk AnalystLOCATION: RemoteREPORTS TO: Head of Business Data AnalyticsThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be...


  • Los Angeles, California, United States Sunbit Inc. Full time

    JOB TITLE: Sr. Portfolio Risk AnalystLOCATION: RemoteREPORTS TO: Head of Business Data AnalyticsThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be...


  • Los Angeles, California, United States BritePros Medical Staffing Full time

    Portfolio Manager/Underwriter – Up to $1000K – Los Angeles, CA – Job # 3280Who We Are:The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $105, Min.) - $139, Mid.) - $156, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $105, Min.) - $139, Mid.) - $156, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States Bowhead Support Services Inc Full time

    Posting Title IT Support Specialist Description IT SUPPORT SPECIALIST (CBP W):Bowhead is seeking an IT Support Specialist in Los Angeles, CA to join our team in supporting IT deployment and infrastructure for the Customs & Border Protection contract. The IT Support Specialists provide second-tier support to end users of PCs, servers and mainframe...

  • Lead Underwriter

    1 week ago


    Los Angeles, California, United States AXIS Company Defunct Full time

    This is your opportunity to join AXIS Capital a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS,...


  • Los Angeles, California, United States DFS North America Full time

    What you'll be doing? We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS' store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function...


  • Los Angeles, California, United States Sentral Full time

    About Sentral Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of...


  • Los Angeles, California, United States Remote Worker LTD. Full time

    Job Description Job Description About Telgorithm. We started Telgorithm with one powerful idea: to simplify the cloud communications go-to-market and compliance journey for every SaaS company. In our more than 18 years of cloud communications and SaaS experience, we've learned that creating an extraordinary product and customer experience is an iterative...


  • Los Angeles, California, United States NVIDIA Full time

    We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer's NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer's business goals and...