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Sr. Claims Specialist, CRS

4 months ago

Waukee, United States The Ladders Full time
Holmes Murphy is one of the nation's largest privately held insurance brokerages. It is our mission to promote health, protect wealth, and deliver peace of mind to our clients. We pride ourselves on being a place where employees love what they do, and who they do it with In fact, we live by our purpose statement of "Caring for your unique potential is our SOUL purpose"

Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes We truly believe every employee within our company contributes their own unique talents for the greater good, and we thrive on knowing our environment supports and cares for everyone's individual strengths.

We are looking to add a Sr. Claims Specialist to join our Creative Risk Solutions team. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.

This role will handle all liability claims and related activity for designated accounts and to coordinate the activities, workflow, and delivery of liability claim services for the department.

Responsibilities:

  • Receives, gathers, and accurately transmits liability information to the company, from communications with the insured, claimants, and internal staff in a timely manner.
  • Investigates, evaluates, and resolves litigated liability claims in multiple jurisdictions to the point where a decision can be made.
  • Mediates situations as they arise between the insured and the insurance company, to include researching coverage issues, including negotiating liability settlements with claimant parties and attorneys.
  • Enters and maintains accurate information and reporting on a computer system during the claim process, to include final settlement information.
  • Generates checks for indemnity and medical payments daily.
  • Participates in claim reviews and attending Risk Control Workshops when requested by agency partners or insureds. These could be in person or by phone.
  • Develops and monitors consistency in procedural matters of claims handling process within CRS.
  • Willingness to become licensed if required in jurisdiction where claims are handled.
  • Help train and mentor members of the team. Take part in company committees to help the management team develop new standards when warranted. Participate in round tables with Claims Specialist when warranted.
Knowledge, Skills, and Abilities:
  • Knowledge of Liability insurance coverage and the ability to apply that knowledge in the performance of the job duties.
  • Skillful knowledge of claims processing procedures.
  • Ability to work with persons under adverse or highly emotional conditions.
  • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously.
  • Ability to work daily and extended hours, as necessary.
  • Ability to maintain confidentiality.
  • Ability to act in a professional and courteous manner.
  • Ability to learn various software programs.
  • Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
Qualifications:
  • 5+ years' claims experience with strong background in litigated liability claims handling.
  • Construction claims experience including construction defect, contracts, tender of liability and uninsured/underinsured motorist.
  • Auto and General Liability claims experience.
  • Education: High School education with college preferred.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
  • Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey
  • Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
  • 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish
  • Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?


Holmes Murphy & Associates is an Equal Opportunity Employer.

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