Patient Financial Counselor
4 days ago
Job ID:
36642
Location:
450 Brookline Ave,
Boston,
MA 02215
Category:
Finance/Accounting
Employment Type:
Full time
Work Location:
Hybrid: 2-3 days onsite/week
Overview
The Patient Financial Counselor II serves as an experienced point of contact for patients for financial matters related to access to services and engagement throughout their financial experience at Dana-Farber Cancer Institute (DFCI).
Reporting to, and with moderate direction from, the Access & Financial Engagement Supervisor, the Patient Financial Counselor II is responsible for ensuring complete and accurate patient registrations, answering general and more complex insurance coverage questions, providing clear and accurate financial information and options, assisting patients with applying for MassHealth, selecting plans, preparing self-pay estimates, and collecting deposits and payments.
This role requires a commitment to service excellence, the ability to work independently in a fast-paced environment, and a knowledge of the overall financial policies and procedures at DFCI.
This position's work location is partial remote with two or three days per week remote at Longwood Medical area. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
With moderate supervision, the Patient Financial Counselor II:
Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity.
Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determines if any authorization requirements exist.
Ensures Privacy Policy Acknowledgement and required consent forms are signed/acknowledged.
Confirms patients are financial cleared or escalates patients to the Financial Clearance team for further review as needed.
Supports DFCI initiates such as patient itinerary, RTLS badging, and requests for copy of medical records.
Learns and understand MassHealth/ Health Connector application, eligibility, and enrollment processes by completing the MassHealth Certified Application Counselor (CAC) online training and maintains certification by completing ongoing training offered by MassHealth or the Health Connector.
Assists patients in applying for and selecting a MassHealth plan for those who have been identified as uninsured or underinsured, both proactively and by providers and other teams within the Institute.
Prepares self-pay estimates based on upcoming scheduled services at DFCI and collects deposits or payments as needed.
Accurately and courteously explains Advanced Beneficiary Notices/Waivers and obtains patients signature and collects any required deposit/payment.
Accurately and courteously explains policies regarding financial assistance programs and assist patients/families in the completion of applications.
Answers phone and email inquiries from patients and other DFCI staff referring patients with registration updates and financial inquiries; answers or resolves inquiries whenever possible or refers to the appropriate team.
Assists in the training and mentoring of staff.
Assists in developing and maintaining training materials and other resources.
Provides escalation support and manages more complex situations and cases.
Provides feedback for quality or process improvement initiatives and projects, as required.
Performs other duties as assigned.
Qualifications
Minimum Education
High school diploma or GED required; Bachelor's Degree preferred.
Minimum Experience
2 years of experience in a patient financial counseling role required.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong knowledge of managed care policies and medical terminology.
Strong knowledge of Epic or other hospital information systems.
Strong customer service and communication, both written and verbal.
Strong relationship building skills and collaboration abilities.
Strong judgment, tact, and sensitivity.
Strong analytical and problem-solving skills.
Proficient use of Microsoft office.
Ability to work independently.
Ability to be a strong team player with demonstrated leadership tendencies.
Ability to prioritize work and meet pre-determined deadlines, with moderate supervision.
Ability to work with sensitive patient information and maintain confidentiality.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
Apply
Job ID:
36642
Location:
450 Brookline Ave,
Boston,
MA 02215
Category:
Finance/Accounting
Employment Type:
Full time
Work Location:
Hybrid: 2-3 days onsite/week
#J-18808-Ljbffr
-
Patient Financial Counselor
3 weeks ago
Boston, United States Brigham & Women's Hospital(BWH) Full time**Patient Financial Counselor** - (3294225) **General Summary/ Overview Statement**: The Patient Business Representative (PBR) is a great opportunity for a new graduate. The PBR functions as a financial counselor and registrar and is responsible for the in-depth evaluation of financial history for both uninsured and underinsured patients for the purpose of...
-
Patient Financial Counselor
4 days ago
Boston, United States Brigham & Women's Hospital(BWH) Full timeGeneral Summary/ Overview Statement: The Patient Business Representative (PBR) is a great opportunity for a new graduate. The PBR functions as a financial counselor and registrar and is responsible for the in-depth evaluation of financial history for both uninsured and underinsured patients for the purpose of determining eligibility for government and...
-
Patient Financial Counselor
3 weeks ago
Boston, United States Mass General Brigham Full timeFinancial Assistance Responsible for screening patients for Mass. Health, CarePlus, Connector Care, Health Safety Net, assisting in the application process when appropriate. Submits applications all Massachusetts applications for health coverage via Financial, Patient, Counselor, Health, Application, Billing, Healthcare
-
Patient Financial Counselor
4 weeks ago
Boston, United States Brigham & Women's Hospital(BWH) Full timeGeneral Summary/ Overview Statement: The Patient Business Representative (PBR) is a great opportunity for a new graduate. The PBR functions as a financial counselor and registrar and is responsible for the in-depth evaluation of financial history for both uninsured and underinsured patients for the purpose of determining eligibility for government and...
-
Patient Financial Counselor
3 weeks ago
Boston, United States Dana-Farber Cancer Institute Full time**Job ID**: 39312 **Location**: 450 Brookline Ave, Boston, MA 02215 **Category**: Finance/Accounting **Employment Type**: Full time **Work Location**: **Hybrid**: 2-3 days onsite/week Overview The Patient Financial Counselor serves as point of contact for patients for financial matters related to access to services and engagement throughout their...
-
Patient Financial Aid Representative
6 days ago
Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full timePFS Counselors are responsible for helping patients that are uninsured or underinsured apply for medical insurance through state and government programs. PFS counselors are an essential component of the healthcare revenue cycle through working with patients, clinicians, insurance companies, and healthcare administration to ensure patients have the...
-
Patient Financial Aid Representative
4 days ago
Boston, United States Massachusetts General Hospital(MGH) Full timePFS Counselors are responsible for helping patients that are uninsured or underinsured apply for medical insurance through state and government programs. PFS counselors are an essential component of the healthcare revenue cycle through working with patients, clinicians, insurance companies, and healthcare administration to ensure patients have the...
-
Inpatient Patient Financial Advocate
7 days ago
Boston, United States Boston Medical Center Full timePosition: Inpatient Patient Financial Advocate Department: Patient Access Services, Menino & Yawkey Schedule: Full Time, 8am - 4:30pm, Monday - Friday , U POSITION SUMMARY: Under the general direction of PFC Manager, the Inpatient Financial Counselor (IPFC) has a dual role to help vulnerable BMC patients with access to healthcare coverage and preserve and...
-
Inpatient Patient Financial Advocate
1 week ago
Boston, United States Boston Medical Center Full timePosition: Inpatient Patient Financial Advocate Department: Patient Access Services, Menino & Yawkey Schedule: Full Time, 8am - 4:30pm, Monday - Friday , U POSITION SUMMARY: Under the general direction of PFC Manager, the Inpatient Financial Counselor (IPFC) has a dual role to help vulnerable BMC patients with access to healthcare coverage and preserve and...
-
Inpatient Patient Financial Advocate
2 weeks ago
Boston, United States Boston Medical Center Full time**Position**:Inpatient Patient Financial Advocate*** **Department**:Patient Access Services, Menino & Yawkey **Schedule**:Full Time, 8am - 4:30pm, Monday - Friday, U ***: **JOB REQUIREMENTS** **EDUCATION**: - High School Diploma/GED **CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED**: - MassHealth’s Certified Application Counselor and maintain...
-
Patient Access Rep
4 weeks ago
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative-U PFA Department: Patient Access Services Schedule: Full Time POSITION SUMMARY: Ensures that the Labor & Delivery, Main Admissions, Pain Clinic and Surgical Day patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to...
-
Financial Aid Counselor
2 weeks ago
Boston, Massachusetts, United States Khoury College Full timeAbout the OpportunityAdvise and counsel full and part-time undergraduate and graduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student account.Responsibilities include reviewing student applications, performing...
-
Financial Aid Counselor
1 week ago
Boston, United States Tufts University Full timeOverview: The Office of Financial Aid processes in excess of $75M annually to assist students with their financial needs. The Office of Financial Aid provides financial assistance to graduate/professional students seeking various degrees while attending Tufts University School of Medicine and/or Friedman School of Nutrition. What You'll Do: The Financial Aid...
-
Financial Aid Counselor
4 weeks ago
Boston, United States Tufts University Full timeOverviewThe Office of Financial Aid processes in excess of $75M annually to assist students with their financial needs. The Office of Financial Aid provides financial assistance to graduate/professional students seeking various degrees while attending Tufts University School of Medicine and/or Friedman School of Nutrition.What You'll DoThe Financial Aid...
-
Financial Aid Office Counselor
4 weeks ago
Boston, United States ProPivotal Full timeFinancial Aid Office Counselor - $56,000 Press ENTER to read the content or TAB to skip. ID: 8649 REQID: Education/Training External Employee Full Time Our clientis a private university focused on medical and health-related science programs and located in Boston, Massachusetts. The university provides traditional and accelerated programs of study focused on...
-
Counselor Supervisor
4 weeks ago
Boston, United States BayMark Health Services Full timeCompassionate Counselor Supervisor Needed! The Counselor Supervisor will supervise the Counselors and Counselor Interns who provide treatment and casework services to patients in compliance with all applicable laws and regulations and with HCRC's policies and procedures. The counselor supervisor will ensure timely documentation of patient services based...
-
Counselor Supervisor
2 weeks ago
Boston, Massachusetts, United States BayMark Health Services Full timeJob DescriptionCompassionate Counselor Supervisor NeededThe Counselor Supervisor will supervise the Counselors and Counselor Interns who provide treatment and casework services to patients in compliance with all applicable laws and regulations and with HCRC's policies and procedures. The counselor supervisor will ensure timely documentation of patient...
-
Patient Financial Coordinator
2 months ago
Boston, Massachusetts, United States Tufts University Full timeOverview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...
-
Patient Financial Coordinator
4 weeks ago
Boston, Massachusetts, United States Tufts University Full timeOverview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...
-
Certified Application Counselor
2 weeks ago
Boston, United States Boston Medical Center Full time***: **Position**:Certified Application Counselor - Quincy** **Department: Financial Counseling** **Schedule: Full Time** **ESSENTIAL RESPONSIBILITIES / DUTIES**: - Provides information about the full range of medical and dental insurance programs available through the Health Insurance Exchange (HIX). - Interviews patients, in a language and manner best...