Inpatient Patient Financial Advocate
1 week ago
**Position**:Inpatient Patient Financial Advocate***
**Department**:Patient Access Services, Menino & Yawkey
**Schedule**:Full Time, 8am - 4:30pm, Monday - Friday, U
***:
**JOB REQUIREMENTS**
**EDUCATION**:
- High School Diploma/GED
**CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED**:
- MassHealth’s Certified Application Counselor and maintain certification renewal annually required.
**EXPERIENCE**:
- 2 years of hospital registration or financial assistance related experience OR a minimum of five years customer service experience.
- Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.
**KNOWLEDGE AND SKILLS**:
- Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment.
- Displays strong, consistent communication skills, (oral and written), interpersonal skill, and record keeping skills.
- Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.
- Demonstrates strong work ethic and ability to meet performance goals for productivity and outcomes with mínimal direct supervision.
- Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified.
- Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage.
- Ability to interpret and record data and understand basic medical terminology.
- Displays exceptional customer skills and the ability to engage patients, family members, and team members respectfully, with empathy and cultural sensitivity. IND123
Equal Opportunity Employer/Disabled/Veterans
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