Customer Service Specialist
3 weeks ago
ACTIVITIES PERFORMED ON THE JOB
- Handling cases:
- Receiving contacts from customers and suppliers (airlines) and providing needed assistance via the following communications channels: phone, email and chat
- Making outbound contacts in order to proceed further with received requests
- Proceeding with requests of flights cancellations or flight details amendments; providing information on bookings to the customers
- Serving as backup for EN team when required due to business needs
- Handling cases that need dedication skills or more difficult cases; cases are assigned to the agents by Team Managers or Team Captains
- Follow-up on pending cases:
- Following up on those cases where agents need to get updates from other departments such as IT Team or suppliers
- Handling the pending cases that are assigned to the agents by Case Management team
- Communication with other departments:
- Providing feedback to Product team with assistance of Team Managers or Team Captains on new products of the company
- Collaborating with Learning & Development team on corrections for the existing procedures and bringing suggestions for potential processes
- Memos/updates on procedures and case handling:
- Agents to be enrolled in online courses and complete them on time
- Exchanging experience by working across language teams
-
Customer Service Specialist
2 weeks ago
Knoxville, United States AdaptHealth LLC Full timeAdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...
-
Customer Service Specialist
2 weeks ago
Knoxville, United States RemX Full timeJob DescriptionJob DescriptionRemX seeking Customer Service Representatives working for a Digital Insurance Payment Solutions company in Knoxville, TN.Pay: $17Location: Knoxville, TN. 37923Schedule: 8am-5pm | Monday - FridayKey Responsibilities:Interface with a CRM-based software to update payment statusEscalate issues to team leads as soon as they are...
-
Customer Service Specialist
2 days ago
Knoxville, United States RemX Full timeJob DescriptionJob DescriptionRemX seeking Customer Service Representatives working for a Digital Insurance Payment Solutions company in Knoxville, TN.Pay: $17Location: Knoxville, TN. 37923Schedule: 8am-5pm | Monday - FridayKey Responsibilities:Interface with a CRM-based software to update payment statusEscalate issues to team leads as soon as they are...
-
Customer Service Specialist
2 weeks ago
Knoxville, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** ORKIN025597 Showing 1 location **Job Details** **Description** **If you are organized, efficient, accurate and accountable with a strong ability to multi-task, this may be the position for you.** **What Were Looking For** You set high standards for excellence,...
-
Customer Service Specialist
2 days ago
Knoxville, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** ORKIN025597 Showing 1 location **Job Details** **Description** **If you are organized, efficient, accurate and accountable with a strong ability to multi-task, this may be the position for you.** **What Were Looking For** You set high standards for excellence,...
-
Retail Customer Service Specialist
3 weeks ago
Knoxville, United States DICK'S SPORTING GOODS INC Full timeHouse of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...
-
Consumer Loan Specialist
1 week ago
Knoxville, United States Republic Finance Full time**Consumer Loan Specialist - Sales Customer Service** CAROUSEL_PARAGRAPH * Knoxville, Tennessee * Branch Operations * 5910 ** Share Job** ** Job Description** **Overview & Responsibilities** As a Consumer Loan Specialist, you will go through an on-the-job training program to enhance skills and encourage internal advancement. Your primary responsibility is...
-
Consumer Loan Specialist
4 hours ago
Knoxville, United States Republic Finance Full time**Consumer Loan Specialist - Sales Customer Service** CAROUSEL_PARAGRAPH * Knoxville, Tennessee * Branch Operations * 5910 ** Share Job** ** Job Description** **Overview & Responsibilities** As a Consumer Loan Specialist, you will go through an on-the-job training program to enhance skills and encourage internal advancement. Your primary responsibility is...
-
Customer Support Specialist
3 weeks ago
Knoxville, United States Great Day Improvements: A Family of Brands Full timeOverview Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position - on-site position. Pay range: $16.00 to...
-
Customer Service Sales
4 weeks ago
Knoxville, United States Material Handling Services LLC Full time**Customer Service Sales** 1 Knoxville, Tennessee Minimum Experience **Mid-level** Material Handling Inc., a leading forklift and material handling equipment provider in the Southeast is in search of a talented individual to join our sales team as a Business Development Specialist in our Knoxville, TN territory. This position is responsible for selling...
-
Customer Service Sales
1 day ago
Knoxville, United States Material Handling Services LLC Full time**Customer Service Sales** 1 Knoxville, Tennessee Minimum Experience **Mid-level** Material Handling Inc., a leading forklift and material handling equipment provider in the Southeast is in search of a talented individual to join our sales team as a Business Development Specialist in our Knoxville, TN territory. This position is responsible for selling...
-
Customer Care Specialist
2 weeks ago
Knoxville, United States Elotouch Full timeCreating an account has many benefits: * See order and shipping status * Track order history * Check out faster **Find Your Role at Elo** Customer Care Specialist Regular Full-Time Knoxville, TN, US 30+ days ago Requisition ID:1096 We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every...
-
Customer Relations Specialist
4 weeks ago
Knoxville, United States Regmovies Full time** Customer Relations Specialist** **Job Category****:** Other **Requisition Number****:** CUSTO017460 Showing 1 location **Job Details** **Description** **Summary:** Reviews and responds to customer comments and escalations within the Customer Relations department. **Essential Duties and Responsibilities** include the following. Other duties may be...
-
Customer Service Reps
2 days ago
Knoxville, United States RemX Full timeJob DescriptionJob DescriptionRemX is assisting a client of ours in Knoxville seeking Full time or Part Time Customer Service Representatives. Seeking teachers looking for a summer job, college students home for the summer? Retirees looking for work? This is a an onsite opportunity. Contract is 6-8 weeks+ but, could be longer depending on business...
-
Customer Service
2 weeks ago
Knoxville, United States Marshall Cleaning Service Llc Full timeJob DescriptionJob DescriptionThis is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.Job Type: Full-timeResponsibilities:· Maintaining a...
-
Customer Service
2 weeks ago
Knoxville, United States Marshall Cleaning Service Llc Full timeJob DescriptionJob DescriptionBenefits:Dental insurancePaid time offVision insurance This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and...
-
Customer Service
2 weeks ago
Knoxville, United States Marshall Cleaning Service Llc Full timeBenefits: Dental insurance Paid time off Vision insurance This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.Job...
-
Customer Service Representative
3 weeks ago
Knoxville, United States Farm Bureau Insurance - Northshore Agency Full timeJob DescriptionJob DescriptionWe are looking to hire a full-time Customer Service Representative to our team at the Northshore Office. Our passion is to inspire, protect and restore our customers' dreams — and if you have a passion for customer care and a flair for understanding the needs and motivations of people, we want you on our team! As our...
-
Customer Service Representative
1 day ago
Knoxville, United States Farm Bureau Insurance - Northshore Agency Full timeJob DescriptionJob DescriptionWe are looking to hire a full-time Customer Service Representative to our team at the Northshore Office. Our passion is to inspire, protect and restore our customers' dreams — and if you have a passion for customer care and a flair for understanding the needs and motivations of people, we want you on our team! As our...
-
Customer Care Specialist
1 day ago
Knoxville, United States Elotouch Full timeCreating an account has many benefits: * See order and shipping status * Track order history * Check out faster **Find Your Role at Elo** Customer Care Specialist - RMA Knoxville, TN, US 30+ days ago Requisition ID:1127 We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds,...