Customer Account Specialist

5 months ago

Chicago, United States C.H. Robinson Full time

1515 W. Webster Ave, Chicago, Illinois, 60614

Do your friends describe you as a "people person?" Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

Here's what your day-to-day will look like. You'll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You'll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.

So what can we do for you?

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on

Can you go with the flow?

The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? The one certainty here at C.H. Robinson is that your health and safety are our top priority. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing, and the wellbeing of your family and community.

Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.

We recognize life's not all about work. That's why our hybrid work model gives you the flexibility to create a career that works with your personal and professional goals.

On your next adventure, you'll:

  • Build and develop relationships with customers to ensure continued partnership
  • Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency
  • Respond to customers with a sense of urgency to provide an excellent customer experience
  • Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
  • Network internally with Account Management, Operations, and Capacity teams
You're a great fit if you have:
  • High School Diploma or GED equivalent
  • Previous Customer Engagement Experience
  • Ability to travel up to 5% (domestically)
Even better if you:
  • Value a diverse and inclusive work environment
  • Have basic proficiency in Microsoft Office Suite of Programs
  • Display attention to detail, accuracy, and problem solving
  • Exhibit demonstrated negotiation, collaboration, and influencing skills
  • Hold a Bachelor's Degree from an accredited college or university


We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion - within Sales, Global Forwarding, Operations, Account Management or other areas - so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

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