Guest Experience Specialist
2 weeks ago
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Guest Experience Specialist
2 weeks ago
Orlando, United States Marriott Full timeJob Number 24151011 Job Category Rooms & Guest Services Operations Location Fairfield Inn & Suites Orlando Lake Buena Vista in the Marri, 8615 Vineland Avenue, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Experience Specialist
2 weeks ago
Orlando, United States Marriott Full timeJob Number 24151011 Job Category Rooms & Guest Services Operations Location Fairfield Inn & Suites Orlando Lake Buena Vista in the Marri, 8615 Vineland Avenue, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...
-
Guest Experience Specialist
2 weeks ago
Orlando, United States Marriott International Full timeJob Number 24151011Job Category Rooms & Guest Services OperationsLocation Fairfield Inn & Suites Orlando Lake Buena Vista in the Marri, 8615 Vineland Avenue, Orlando, Florida, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...
-
Guest Experience Specialist
5 days ago
Orlando, Florida, United States Vista Host Full timeJob SummaryVista Host is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.Key ResponsibilitiesProvide top-notch customer service to all hotel...
-
Guest Experience Specialist
5 days ago
Orlando, Florida, United States SeaWorld Parks & Entertainment Full timeAbout the Role:We are seeking enthusiastic and dedicated individuals to become Ambassadors for SeaWorld Parks & Entertainment. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and ensuring the success of our park operations.Key Responsibilities:Provide guests with information about park shows and...
-
Guest Experience
3 months ago
Orlando, Florida, United States teamworkonline Full timeAbout Orlando City and Orlando Pride: With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer. Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the...
-
Product Manager
2 days ago
Orlando, Florida, United States Motion Recruitment Full timeJob Summary:Motion Recruitment is seeking a talented Product Manager to join our team and lead the development of innovative solutions that enhance the guest experience for a leading entertainment and resorts company.About the Role:As a Product Manager, you will be responsible for championing the digital guest experience, advocating on the guest's behalf,...
-
Guest Experience Ambassador
2 days ago
Orlando, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences and ensuring that our guests have a memorable and unique stay.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...
-
Guest Experience Expert
3 days ago
Orlando, United States Marriott Full timeAdditional Information Front Desk Agent, Flexible Shift Job Number 24154466 Job Category Rooms & Guest Services Operations Location Renaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...
-
Guest Experience Expert
2 weeks ago
Orlando, United States Marriott International Full timeAdditional Information Front Desk Agent, Flexible ShiftJob Number 24154466Job Category Rooms & Guest Services OperationsLocation Renaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving...
-
Guest Experience Expert
2 weeks ago
Orlando, United States Marriott International Inc Full timeAdditional Information Front Desk Job Number 24150955 Job Category Rooms & Guest Services Operations Location Sheraton Orlando Lake Buena Vista Resort, 12205 S Apopka Vineland Road, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...
-
Guest Experience Expert
1 month ago
Orlando, United States Marriott Full timeAdditional Information Full-Time Job Number 24140599 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Guest Experience Expert
2 weeks ago
Orlando, United States Marriott International Inc Full timeAdditional Information Pay:$18.00/Hour Job Number 24152535 Job Category Rooms & Guest Services Operations Location Walt Disney World Swan Reserve, 1500 EPCOT Resort Boulevard, Lake Buena Vista, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about...
-
Guest Experience Expert
4 weeks ago
Orlando, United States Marriott Full timeAdditional Information Full-Time, Overnight Shift, Evening Shift Job Number 24141730 Job Category Rooms & Guest Services Operations Location JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...
-
Guest Experience Expert
2 months ago
Orlando, Florida, United States Marriott Full timeAdditional Information Overnight Shift, Pay: $18.00/hour plus Overnight DifferentialJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Orlando Bonnet Creek Resort & Spa, 14900 Chelonia Parkway, Orlando, Florida, United StatesSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs...
-
Guest Experience Ambassador
3 days ago
Orlando, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Ambassador to join our team at Marriott. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...
-
Guest Services Associate
23 hours ago
Orlando, Florida, United States Travel + Leisure Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our resort staff, you will be responsible for delivering exceptional customer service and creating unforgettable vacation experiences for our guests.Key ResponsibilitiesProvide Warm Welcomes: Greet guests with a...
-
Guest Reservation Specialist
1 week ago
Orlando, Florida, United States Aloft Orlando International Drive Full timePosition Overview:Role: Guest Reservation SpecialistAs a key member of our team, you will engage with potential guests through various communication channels, including phone, email, and online inquiries. Your primary responsibility will be to utilize effective sales techniques to secure and manage reservations for guest accommodations, ensuring adherence to...
-
Guest Experience Expert
4 weeks ago
Orlando, United States Marriott International Inc Full timeAdditional Information Full-Time, Overnight Shift, Evening Shift Job Number 24141730 Job Category Rooms & Guest Services Operations Location JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Guest Room Specialist
2 weeks ago
Orlando, Florida, United States Delta Hotels Orlando Lake Buena Vista Full timeDelta Hotels Orlando Lake Buena Vista is in search of enthusiastic and skilled Guest Room Specialists to maintain the pristine condition of our accommodations. Compensation is commensurate with experience. Candidates must possess flexible availability, including weekends and holidays. Our company offers a comprehensive benefits package that includes health...
