Consultant Support Core BANKING
4 weeks ago
Job Description
Job Description
Nous recherchons pour le compte d'une banque internationale basée sur Casablanca, un Consultant support Core BANKING.
Support applicatif
Le respect des engagements de traitements SLA, des incidents et des demandes d’assistance.
La mise en production des correctifs et leur suivi post MEP.
Garantir et contribuer au bon niveau de service des applications gérées et à l'amélioration de leurs performances.
Assurer la gestion des incidents en mode Astreintes
Contribuer à l'amélioration continue des processus (identification et correction des dysfonctionnements et des problèmes, processus, etc)
Suivre et réaliser les évolutions
Mettre en production les évolutions et assurer le suivi post MEP
Veiller à la mise en place des dispositifs de monitoring dans une approche proactive
Reporting
Fournir la visibilité sur l’avancement des sujets au management et aux métiers.
Rendre compte au Manager du Support Applicatif de l’état d’avancement des évolutions
Amélioration continue
Contribuer aux études et analyses d'impacts concernant les adaptations SI sur son périmètre
Maintenir les indicateurs de suivi et de performance
Assurer la bonne application des pratiques Lean Management
Définir, implémenter et optimiser les procédures d'assistance et s’assurer de leur confirmateur avec les normes de la banque
Profil recherché:
Consultant avec une expérience dans le domaine de support de minimum 4 ans, dans le domaine bancaire et plus précisément de l’application le CORE BANKING Amplitude
- Système d'Information
Connaissances techniques applicatives et plus précisément CORE BANKING Amplitude,
Connaissances techniques des domaines moyens de paiement, référentiels, engagements
Bonne connaissance générale des systèmes d'information
Ordonnanceurs de traitements, SQL, scripts shell, outil de testing
- Compétences Fonctionnelles
Méthodologie de mise en place (conception, modélisation …)
Techniques de gestion du projet (coordination, planification, suivi, reporting, remontée d’alertes...)
Connaissance du métier de la banque
Outils & environnements de développements et de tests
- Communication orale et écrite
Type de contrat:
Freelance
Durée de la mission:
3 mois renouvelables (projet minimum 1 an)
Lieu:
Casablanca
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