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Process Improvement Specialist
2 months ago
The Process Improvement Specialist supports operations within FMOLHS in analyzing current operations which require process improvement. The primary responsibilities include data collection and analysis of processes, root cause analysis, identifying potential solutions, supporting pilots of potential solutions and implementation of solidified and approved process improvements. Leads resources and oversees activities including, but not limited to: prioritizing process improvement initiatives, projecting financial and operational implications, documenting plans, gaining leadership support, driving completion based on established timelines, ensuring quality results on models developed, communicating anticipated changes, scheduling needed education, and reporting actual cost saving results. This position will be expected to adhere to the standardized processes and methodologies put in place by the EPMO, while also providing feedback on ways to improve the Process Improvement division. This position relies on previous experience and judgement to plan and accomplish goals.
Responsibilities
- Conducts process analysis of assigned service areas/groups and identifies key areas for improvement.
- Develops and implements process improvement plans.
- Creates process documentation and training plans.
- Provides department leadership with project status updates, feedback and reporting on key objectives.
- Identifies tools and technologies to support process improvement initiatives.
- Responsible for simultaneously leading 2-4 complex process improvement initiatives with the potential to impact workflows at a system-level (across facilities, regions, services lines), and/or with external partners.
- Performs data collection and reporting of changes necessary based on data collected.
- Assists in the development of metrics and dashboards to track process performance.
- Measures the impact of process changes and adjusting as needed.
- Creates operational plan for ongoing monitoring to ensure process improvements are sustained.
- Recommends solutions and changes to processes to the Director and senior management.
- Collaborates with cross-functional teams to implement changes.
- Facilitates process improvement workshops and meetings.
- Independently works to resolve routine problems, seeking the assistance of the team lead and management for complex issues.
Qualifications
Bachelor's Degree required
Minimum of 3 years in process improvement or a related field with 2 years in the healthcare industry (years can be concurrent), experience with Lean Sigma and other process improvement methodologies
**Green Belt required
Excellent problem solving and analytical skills
Ability to work collaboratively with cross-functional teams in person at sites across FMOLHS markets
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