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Patient Guest Rep

2 months ago

North Little Rock, United States Baptist Health Full time

Shift: Day

Working Hours: Day

Summary:
* Minimal data entry
* Direct liaison between patient and hospital whether it be nurses, doctors, etc.
* Grateful patient advocate
* Responsible for improved customer satisfaction scores
* Responsible for maintaining a minimum standard of productivity that meets both performance and quality standards while performing multiple jobs
* Assists with training new employees and with implementing new processes, policies and procedures
* Responsible for escorting patients to their destination, answering questions, answering phones, transferring calls, following set policies and procedures
* Responsible for keeping work area and associated waiting areas neat
* Responsible for rounding on guests in assigned waiting areas
*Responsible for visitor management
*Performs appropriate screening required by regulatory agencies and documents all necessary documentation in visitor logs

Other information:
* High school diploma required
* Strongly prefer minimum of an Associates Degree from an accredited college or university
* Exceptional customer service skills required
* Demonstrated customer service experience
* Proficient with Microsoft Suite
* Familiarity with Epic system preferred

This job will be authorized 80.00 hours bi-weekly.