Customer Relations Specialist

3 weeks ago

Gaithersburg, United States Rollins Full time

** Customer Relations Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO020660 Showing 1 location **Job Details**

**Description**

**At Orkin, our purpose is to help protect the world where we live, work, and play.**

Our **Customer Service Specialists** are committed to this purpose.

Our **Customer Service Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

**The Successful Customer Service Specialist Will . . .**

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

* Contact customers to schedule and confirm service appointments

* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

* Schedule & communicate with Service Technicians to meet customer requirements

* Perform outbound calls to customers to follow-up on service received

* Perform outbound calls to customers regarding outstanding account balances

* Receive payments from past due customers

* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

* Reschedule unserviced accounts within 24 hours

* Answer inbound customer service calls with an open, friendly greeting

* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

* Use strong communication skills to communicate/empathize with customers

* Work well within a team

* Participate in quality assurance processes/programs/initiatives as requested

***If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team***

**We Offer**

* Competitive hourly pay

* Comprehensive benefits package including medical, dental, vision, maternity & life insurance

* 401(k) plan with company match, employee stock purchase plan

* Paid vacation, holidays, and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

* **Quality, comprehensive training programs**

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

* The Pest Management Industry is growing and is a recession resistant line of business

* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

**Skills**

**Required**

**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School/GED or better.

**Preferred**

Bachelors or better.

Some college or better.

**Experience**

**Required**

**2 years:** Proven customer service experience

**1 year:** Proficiency in MS Outlook, Word and Excel

**Preferred**

**3-4 years:** Scheduling or dispatch experience in a service industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Specialist

    1 week ago

    Gaithersburg, United States Parker-Pearce - Service Experts Full time

    **Position Title**:Customer Service Specialist** **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited...

  • Affiliate Relations Specialist

    1 week ago

    Gaithersburg, United States NEA Member Benefits Full time

    Job DescriptionJob DescriptionPOSITION FUNCTION AND PURPOSEThe Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face...

  • Affiliate Relations Specialist

    3 weeks ago

    Gaithersburg, United States NEA Member Benefits Full time

    Job DescriptionJob DescriptionPOSITION FUNCTION AND PURPOSEThe Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face...

  • Affiliate Relations Specialist

    7 days ago

    Gaithersburg, United States NEA Member Benefits Full time

    Job Description Job Description POSITION FUNCTION AND PURPOSE The Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face...

  • Affiliate Relations Specialist

    2 weeks ago

    Gaithersburg, United States NEA Member Benefits Full time

    Job Description Job Description POSITION FUNCTION AND PURPOSE The Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face...

  • Customer Service Specialist

    5 days ago

    Gaithersburg, United States Meduitrcm Full time

    ** Customer Service Specialist** **Job Category****:** Collections **Requisition Number****:** CUSTO01444 Showing 1 location **Job Details** **Description** Meduit has an opening for a Customer Service Specialist in our Health Services business unit. Working under general supervision this position provides revenue cycle services to existing clients by...

  • Customer Experience Specialist

    2 days ago

    Gaithersburg, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Affiliate Relations Specialist

    1 month ago

    Gaithersburg, United States NEA Member Benefits Full time

    **POSITION FUNCTION AND PURPOSE** **SPECIFIC DUTIES AND RESPONSIBILITIES** - Develop and manage assigned territory and achieve annual goals. - Develop and leverage relationships with key affiliate stakeholders. - Educate members, affiliate leaders and staff about NEA MB programs, solutions, and the value proposition. - Track results of engagement with...

  • Affiliate Relations Specialist

    2 weeks ago

    Gaithersburg, United States NEA Member Benefits Full time

    **POSITION FUNCTION AND PURPOSE** **SPECIFIC DUTIES AND RESPONSIBILITIES** - Develop and manage assigned territory and achieve annual goals. - Develop and leverage relationships with key affiliate stakeholders. - Educate members, affiliate leaders and staff about NEA MB programs, solutions, and the value proposition. - Track results of engagement with...

  • Billing Specialist

    2 weeks ago

    Gaithersburg, United States ClientSolv Full time

    Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We...

  • Payroll Specialist

    4 weeks ago

    Gaithersburg, United States Interim HealthCare - Montgomery County & Southern MD Full time

    **Payroll Specialist (Healthcare)**: **Gaithersburg, MD**: Interim HealthCare - Montgomery County & Southern MD is seeking a **Payroll Specialist with experience in a Healthcare setting **to join our team in **Gaithersburg, Maryland.** The Payroll Specialist will be **responsible for processing and managing payroll for all employees within the franchise,...

  • Customer Relations Representative

    3 days ago

    Gaithersburg, United States Dave Vidmar - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Payroll Specialist

    4 weeks ago

    Gaithersburg, United States Interim HealthCare - Montgomery County & Southern MD Full time

    Job DescriptionJob DescriptionPayroll Specialist (Healthcare)Gaithersburg, MDInterim HealthCare - Montgomery County & Southern MD is seeking a Payroll Specialist with experience in a Healthcare setting to join our team in Gaithersburg, Maryland. The Payroll Specialist will be responsible for processing and managing payroll for all employees within the...

  • Payroll Specialist

    5 days ago

    Gaithersburg, United States Interim HealthCare - Montgomery County & Southern MD Full time

    Job DescriptionJob DescriptionPayroll Specialist (Healthcare)Gaithersburg, MDInterim HealthCare - Montgomery County & Southern MD is seeking a Payroll Specialist with experience in a Healthcare setting to join our team in Gaithersburg, Maryland. The Payroll Specialist will be responsible for processing and managing payroll for all employees within the...

  • IT Specialist

    4 days ago

    Gaithersburg, United States National Institute of Standards and Technology Full time

    National Institute of Standards and Technology IT Specialist (Policy and Planning) Gaithersburg , Maryland Apply Now Summary NIST works with industry and science to advance innovation and improve quality of life. We're looking for a IT Specialist (Policy and Planning) to join our team! This notice is issued under direct-hire authority to recruit new talent...

  • Pest Control Specialist

    5 days ago

    Gaithersburg, United States Critter Control Full time

    ** Pest Control Specialist** **Job Category****:** Outside Service Technician **Requisition Number****:** PESTC025716 Showing 1 location **Job Details** **Description** **Critter Control Operations** specializes in wildlife management services for residential and commercial properties, providing leading nuisance wildlife, animal and integrated pest...

  • Hearing Instrument Specialist

    5 days ago

    Gaithersburg, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionJob DescriptionHearing Instrument Specialist / Audiologist Sam’s Club Gaithersburg, MD, USAFull-timePosition: Specialist (HIS or AuD)Job DescriptionOur Mission: "Helping People Hear Better"About this Hearing Specialist / Audiologist opportunity in Gaithersburg, MD: Lucid Hearing is looking for a hearing instrument specialist...

  • Employment Service Specialist

    5 days ago

    Gaithersburg, United States Level One Personnel Full time

    Job DescriptionJob Description Job Title: Employment Services Specialist Job Location: Gaithersburg Hours: 35 Hours. ESS may work late night (10 AM to 7 PM) one day in a week or every other week and one Saturday for 4 hours once a month or every other month Start Date: ASAP Pay: $20-24/hour Duration: Contract to hire (permanent) The Employment Service...

  • Communication Specialist

    1 month ago

    Gaithersburg, United States National Institute of Standards and Technology Full time

    Summary NIST works with industry and science to advance innovation and improve quality of life. We're looking for a Communication Specialist to join our team! Duties The (MEP) is based at NIST and its mission is to enhance the productivity and technological performance of . manufacturing. MEP is a public-private partnership. Through its...

  • Supervisory Information Technology Specialist

    1 month ago

    Gaithersburg, United States National Institute of Standards and Technology Full time

    Summary NIST works with industry and science to advance innovation and improve quality of life. We're looking for a Supervisory Information Technology Specialist to join our team! This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates. Duties Oversee the daily...