Guest Experience Ambassador

4 weeks ago

Chicago, United States ASM Global Group Full time

Guest Experience Ambassador - Soldier Field page is loaded

Guest Experience Ambassador - Soldier Field

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locations

Chicago, IL

time type

Part time

posted on

Posted 11 Days Ago

job requisition id

R10019155

POSITION:

Guest Experience Ambassador DEPARTMENT:

Sales and Event Services REPORTS TO:

Guest Experience Manager FLSA STATUS:

Part-Time/Non-Exempt Summary Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience Essential Duties and Responsibilities Greet guests upon arrival and make them feel welcome

Gather and maintain the requisite equipment for each event

Familiarize yourself with the layout and history of Soldier Field

Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more

Maintain a positive, friendly demeanor at all times

Inform guests with Soldier Field etiquette, policies, and procedures only during major events

Assist with guests needs and questions during high level of visitation times

Maintain knowledge about Soldier Field programs and events to better serve the guests

Relay information when needed to supervisor throughout events

Utilize briefing reports to endure proper communication with guests and supervisor

Observe guests and anticipate guest needs during events

Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest

Complete other projects and responsibilities as assigned by the supervisor

Qualifications Must be available to work a flexible schedule that includes weekends, holidays, and evenings

Must be comfortable in large crowds – noise levels in the work environment are frequently loud

Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat

Skills and Abilities Exceptional customer service and communication skills

Strong ability to collaborate with other stadium teams throughout the venue

Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)

Ability to remain in your position for an entire shift

Ability to maneuver throughout the facility

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. TO APPLY Please submit a resume detailing relevant experience. Recruiter: Maggie Szot Soldier Field - ASM Global 1410 S. Museum Campus Drive Chicago, IL 60605 ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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