Desktop Support Analyst
2 weeks ago
Direct candidates only * Contract, CTH * USC & Green Card Holders only
Previous experience in law firm or financial industry desired
Job Description
The Desktop Support Analyst is a key member of the End User Computing Support group. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.
Responsibilities
- Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.
- Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
- Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
- Identify and provide (when applicable) training for users.
- Set up, support and maintain fleet of computers, laptops, terminals, and printers.
- Keep computers current with OS version as well as all applications installed.
- Identify, diagnose, solve and/or track to resolution hardware and software problems.
- Differentiate between hardware and software problems.
- Provide on & occasionally off site support to end users home, client sites or remote offices.
- Test and evaluate hardware as assigned.
- Conduct project related research as assigned.
- Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
- Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
- Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
- Provide support for creation, deletion and modification of userphone profiles using Cisco Call Manager.
- Keep inventory of all onsite, shortlong term firm issued equipment including WFH setups.
- Must be able to work outside of regular hours in order to accommodate complete business needs..
- Perform routine conference room check to ensure they are properly maintained and updated
- Perform other duties as assigned.
- Experience with testing and troubleshooting PC's, phones and laptops
- Experience with video conference, mobile devices and IP telephony systems
- Excellent verbal communication skills required
- Excellent customer relationship skills required
- The ability to work with a small, highly agile team
- The ability to adapt to rapidly changing requirements and strategies
Additional Information
All your information will be kept confidential according to EEO guidelines.
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