Guest Service Representative
2 weeks ago
Graduate Hotels®, is seeking a Guest Service Representative to join Graduate Iowa City and its brilliant team of hospitality enthusiasts.
Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of their communities.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
- Prior Customer Service Experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
Location Description
Our 231 keys and 9,000 SF of meeting space are proudly perched on the Ped Mall and a twenty-minute walk from Kinnick Stadium, just 'cross the river from campus. We're home team for Hawkeye games or a downtown caucus. The caf, Poindexter, is ripe for riffing on policy and opinion over cocktails and coffees and our bar, Trophy Room, is stocked with downhome vibes and tapped for fun.
-
Guest Service Representative
8 hours ago
Iowa City, United States hotelVetro Iowa City, Tapestry Collection by Hilton Full timeAbout this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The...
-
Guest Service Representative
1 week ago
Iowa City, Iowa, United States Schulte Companies Full timeGraduate Hotels is on the lookout for a Guest Service Representative to join the team at Graduate Iowa City, a bustling hub for hospitality enthusiasts.At Graduate Hotels, we craft vibrant and authentic spaces that bridge the gap between travelers, students, and locals. With meticulously designed settings, innovative food and beverage experiences, and...
-
Guest Services Representative
2 months ago
Ocean City, United States LaTour Hotels & Resorts, Inc. Full timeThe Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and t Guest Service, Representative, Guest, Retail
-
Guest Service Representative
1 month ago
Panama City, United States Nothing Bundt Cakes Full timeGuest Service Representative is our front of house staff. Duties include greeting guests, working on the point of sale system, stocking supplies, crafting our cakes, and working as a team member. Must be willing to work weekends as needed. Guest Service, Representative, Service, Guest, Restaurant, Retail
-
Guest Service Representative
1 month ago
Kansas City, United States Nothing Bundt Cakes Full timePT, Mon-Sat, Flexible between the hours of 9:30 am-3 pm or 4 pm, 3 pm-6:30 pm, and Employee Discounts. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniq Guest Service, Representative, Guest, Service, Bakery, Restaurant
-
Guest Service Representative
4 weeks ago
Kansas City, United States Nothing Bundt Cakes Full timePT, Mon-Sat, Flexible between the hours of 9:30 am-3 pm or 4 pm, 3 pm-6:30 pm, and Employee Discounts. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniq Guest Service, Representative, Guest, Service, Bakery, Restaurant
-
Guest Services Representative
4 weeks ago
Rapid City, United States Rapid City Best Western Ramkota Hotel Full timeJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative...
-
Guest Services Representative
1 week ago
Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full timeJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative...
-
Guest Services Representative
4 weeks ago
Rapid City, United States Rapid City Best Western Ramkota Hotel Full timeJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative...
-
Guest Service Representative
1 week ago
Iowa City, United States Schulte Hospitality Group Full timeJob Description Collegiate Hotel Group® , is seeking a Guest Service Representative to join Graduate Iowa City and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner Reviews arrival list daily and assists in preparing,...
-
Guest Services Representative
2 weeks ago
Rapid City, United States Rapid City Best Western Ramkota Hotel Full timeJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team.Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience.The primary responsibility of a Guest Service Representative is...
-
Guest Services Representative
1 month ago
Rapid City, United States Rapid City Best Western Ramkota Hotel Full timeJob DescriptionJob DescriptionJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility...
-
Guest Services Representative
4 weeks ago
Rapid City, United States Rapid City Best Western Ramkota Hotel Full timeJob DescriptionJob DescriptionJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility...
-
Guest Services Representative
1 month ago
Kansas City, United States ASM Global Full timeJob Summary: Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Service Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert,...
-
Guest Services Representative
4 weeks ago
Kansas City, United States ASM Global Full timeJob Summary: Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Service Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert,...
-
Guest Services Representative
4 weeks ago
Hill City, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...
-
Guest Service Representative
1 month ago
Panama City, United States Nothing Bundt Cakes Full timeGuest Service Representative is our front of house staff. Duties include greeting guests, working on the point of sale system, stocking supplies, crafting our cakes, and working as a team member. Must be willing to work weekends as needed.
-
Guest Service Representative
1 month ago
Kansas City, United States Nothing Bundt Cakes #80 Full timePT, Mon-Sat, Flexible between the hours of 9:30am-3pm or 4pm, 3pm-6:30pm, and Employee Discounts. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of...
-
Guest Services Representative
2 months ago
Park City, United States LaTour Hotels & Resorts, Inc. Full timeThe Guest Service Representative/ Housekeeping Hybrid (GSRHH) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that the Guest Service, Housekeeper, Representative, Guest, Retail
-
Guest Services Representative
4 weeks ago
Park City, United States LaTour Hotels & Resorts, Inc. Full timeThe Guest Service Representative/ Housekeeping Hybrid (GSRHH) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that the Guest Service, Housekeeper, Representative, Guest, Retail