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BPS Salesforce Administrator Consultant

2 months ago

Richmond, United States Cynet Systems Full time
Job Description:

  • Technical administrator performing daily Salesforce administration tasks.
  • Manually manage multiple Orgs on the cloud, One Central client production Org, and One Production Org Per Agency.
  • Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
  • Resolve user support tickets for issues as reported in the client support portal.
  • Troubleshoot platform and user issues and Conduct root cause analysis.
  • Interact with client Enterprise Services Team and Users to solve tickets and perform tasks.
  • Identify and gather requirements from users and stakeholders.
  • Support team members and monitor user adoption of Salesforce tools in our organization.
  • Provide ongoing user training and create training materials as needed.
  • Enable Multi-Agency Data Separation, Agency Specific Access and Controls, and Agency Standard Roles & Profiles.
  • Maintaining One Central client Production Org.
  • Maintaining One Central Sandbox (in the client Org) used to demo generic use cases.
  • Maintaining One Production Org Per Agency.
  • Providing Production Org Refresh in coordination with Salesforce and agencies.
  • Providing Security and User access support as defined by client BPS Configuration Baseline Process.
  • Manual reporting of user licensing and their usage related to billing.
Skills/ Minimum Requirements:
  • Proven work experience as a Salesforce Administrator or similar role.
  • Extensive experience in the administration and maintenance of Salesforce systems.
  • Experience in performing Salesforce upgrades, Org Refreshes, and ensuring successful integration.
  • Experience with Salesforce Platform experience, Groups configuration, Profile Template configuration, Platform monitoring, Workflow administration, Integration administration, and Process Builder administration experience.
  • Exceptional ability to create and maintain Salesforce databases.
  • In-depth knowledge of Salesforce products and their functionalities.
Preferred Requirements:
  • Salesforce certified administrator or Salesforce advanced administrator certification or.
  • Salesforce Developer.
  • Experience in Implementing custom templates for users, groups, and profiles, Developing workflow, process builders, and forms, Experience in Developing integrations with third-party applications, Implementing migration scripts, and loading data.
  • Experience in Implementing custom applications, Implementing third-party applications from the Salesforce App Exchange.
  • Experience with PowerShell, Active Directory, Accounts Provisioning and Deprovisioning, Service Now, Messaging, DNS, Enterprise Networking, Azure, O365, IAM, OKTA, BOX, SQL.