Customer Success Manager
4 weeks ago
Job Description Job Description The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values customer-centric thinking, fast development times, and AI-driven insights across the SafetySuite products. With offices in New York City and Dallas, PathSpot has raised +$20M in venture funding to date. Together, lets build a smarter, safer, more efficient kitchen.As a Customer Success Manager at PathSpot, youll lead the customer relationship, delivering maximum value to our customers ranging from large enterprise brands to exciting newcomers. Youll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success with our technologies.Were looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.What youll do:Build and maintain meaningful relationships with customers over the phone, through written communication, and sometimes in-personProactively manage the customer experience for multiple accounts all at various points in the account lifecycleCreate customer reports by analyzing user data and creating insights that drive value for our customersManage and lead bi-weekly status calls, reviewing outstanding items and pertinent reportingProactively monitor account usage and troubleshooting to ensure client partners are successfully utilizing our technologyBecome an advocate for our customer to ensure their feedback is heard and acted on across the teamThis role is located in our Dallas, TX officeExpand customer product adoptionWho you are:You are an excellent communicator with 2-5 years of work experience in an external-facing role navigating complex stakeholder relationships (experience at a startup or in consulting, sales, or customer success is a plus)You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecyclesYou are energized by interacting with any stakeholder throughout an organization and providing world-class serviceYou have a solid understanding of data analysis and a passion for using data to inform better decision makingYou are a team player, who enjoys working collaboratively within their department and cross functionallyYou are willing to travel for trade shows or customer installationsYou have experience working in the restaurant/foodservice industry; working for or calling on restaurantsYou have experience working in collaboration with sales professionalsWhat we offer:A competitive salary, commensurate with experienceBonus and compensation expansion opportunities through cash and stock optionsMedical, dental, and vision insuranceGenerous PTO and sick leaveAn opportunity to rapidly excel your career alongside a high potential company and motivated teamSuccessful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.Powered by JazzHRfkeIQCCRbI#J-18808-Ljbffr
by Jobble
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Customer Success Manager
6 days ago
Plano, United States Global Payments Full timeThe Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of Manager, Customer Experience, Salesforce, Retail, Customer
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Customer Success Manager
1 month ago
Plano, United States PathSpot Full timeJob DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...
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Customer Success Manager
4 weeks ago
Plano, United States Sapience Analytics Full timeCompany Description Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either by collecting data from external sources, for partial work activity, from only...
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Head of Customer Success
4 days ago
Plano, United States A-SAFE USA Full timeAbout A-SAFE and the role: The A-SAFE Group is a leading global workplace safety solutions provider. Since 1984, the business has been pioneering state-of-the-art solutions that safeguard people and assets across a variety of sectors, all around the world. Read on to find out what you will need to succeed in this position, including skills, qualifications,...
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Head of Customer Success
2 weeks ago
Plano, United States A-SAFE USA Full timeAbout A-SAFE and the role: The A-SAFE Group is a leading global workplace safety solutions provider. Since 1984, the business has been pioneering state-of-the-art solutions that safeguard people and assets across a variety of sectors, all around the world. Innovation has been a watchword for A-SAFE since the companys very beginning, with the business being...
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Head of Customer Success
1 week ago
Plano, United States A-SAFE USA Full timeAbout A-SAFE and the role:The A-SAFE Group is a leading global workplace safety solutions provider. Since 1984, the business has been pioneering state-of-the-art solutions that safeguard people and assets across a variety of sectors, all around the world.Innovation has been a watchword for A-SAFE since the company’s very beginning, with the business being...
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Head of Customer Success
2 weeks ago
Plano, United States A-SAFE USA Full timeAbout A-SAFE and the role:The A-SAFE Group is a leading global workplace safety solutions provider. Since 1984, the business has been pioneering state-of-the-art solutions that safeguard people and assets across a variety of sectors, all around the world.Innovation has been a watchword for A-SAFE since the company’s very beginning, with the business being...
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Customer Success Coordinator
1 day ago
Plano, Texas, United States PathSpot Full timeThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values customer-centric thinking,...
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Customer Success Coordinator
1 month ago
Plano, United States PathSpot Full timeJob DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...
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Client Success Manager
3 weeks ago
Plano, United States Chargeback Gurus Full timeJob DescriptionThe Client Success Manager, at the direction of the Director of Client Success, drives operational excellence and creates lifetime customers. This is a critical role that focuses on optimizing the Client experience. The ideal candidate will be responsible for cultivating and nurturing strategic partnerships with our key enterprise clients to...
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Customer Success Representative
1 month ago
Plano, United States HR Focal Point Full timeJob DescriptionJob DescriptionHRFP is seeking a highly-motivated, self-starter individual to be a part of our Managed Support Services Department. We are providing the rare opportunity to work hands-on with the SAP SuccessFactors HCM application at multiple customer installations coordinating business processes, payrolls, and downstream business...
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Customer Success Representative
4 days ago
Plano, United States HR Focal Point Full timeJob DescriptionJob DescriptionHRFP is seeking a highly-motivated, self-starter individual to be a part of our Managed Support Services Department. We are providing the rare opportunity to work hands-on with the SAP SuccessFactors HCM application at multiple customer installations coordinating business processes, payrolls, and downstream business...
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Senior Customer Implementation Manager
4 days ago
Plano, United States Leadr Full timeFirst of all - Thank You! This probably isn't the first job description you've read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we'd like you to consider adding us to that list.About Leadr:Simply put - Leadr is a...
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Customer Service Manager
3 weeks ago
Plano, United States Luminator Technology Group Full timeAre you a seasoned Customer Service professional ready to take the next step in your career? We're seeking a dynamic and experienced Customer Service Manager to lead our dedicated team in providing exceptional support and satisfaction to our valued customers.About the Role:As the Customer Service Manager, you will be responsible for leading and overseeing...
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Customer Service Manager
3 weeks ago
Plano, United States Luminator Technology Group Full timeAre you a seasoned Customer Service professional ready to take the next step in your career? We're seeking a dynamic and experienced Customer Service Manager to lead our dedicated team in providing exceptional support and satisfaction to our valued customers.About the Role:As the Customer Service Manager, you will be responsible for leading and overseeing...
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Entry Level Customer Service Manager
2 weeks ago
Plano, United States Elite GI. Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Manager. Our mission is to foster positive relationships with our customers and...
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Entry Level Customer Service Manager
3 days ago
Plano, United States Elite GI. Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Manager. Our mission is to foster positive relationships with our customers and...
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Senior Customer Onboarding Coach
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Plano, United States Leadr Full timeFirst of all - Thank You! This probably isn't the first job description you've read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we'd like you to consider adding us to that list. About Leadr: Simply put - Leadr is a...
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Customer Support Associate
1 month ago
Plano, United States PathSpot Full timeJob DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...
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Customer Service Advocate
1 month ago
Plano, United States New York Life Full time**Customer Service Advocate - Plano, TX** * **Please wait...** **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to...
