Supply Chain and Customer Support Specialist

5 months ago

Bedford, United States FERROTEC (USA) CORPORATION Full time
Description

WHO WE ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

HOW YOU MAKE AN IMPACT

This position encompasses the responsibilities of purchasing and customer support. The position generates and maintains purchase orders with other Ferrotec facilities to support the needs of the customer. Duties include buying material and components in compliance with company policy, applicable federal laws or regulations. In addition, this position will communicate regularly with specific customers. This positions will review customer purchase orders, enter/maintain orders in the company operating system and in accordance with J-Sox compliance.

WHAT SUCCESS LOOKS LIKE

Supply Chain Management
  • Responsible for planning and procurement to Ferrotec and non-Ferrotec Suppliers of critical materials, components, equipment, and services; and for the management of the resulting customer/supplier relationships.
  • Reviews requisitions, obtains quotations, examines bids, and formulates short- and long-term procurement strategies for assigned commodities based on objective supplier performance data (quality, cost, delivery, reliability) and on considerations of product/service level value.
  • Develops and maintains a supply base that meets the requirements of Ferrotec's capacity demand, quality requirement's, and cost expectations.
  • Approves and qualifies suppliers consistent with the Supplier Qualification Process.
  • Interfaces with and provides information to Planning, Manufacturing, QC, Engineering, Shipping, Receiving, and Sales personnel as required.
  • Serve as backup for department members.
  • Assists Purchasing management in the training of other department members as back up and in professional development.
  • Enters purchase orders to appropriate Ferrotec facilities in support of customer requirements. Follows-up to make sure that we maintain "on-time delivery status" safeguarding the customers' delivery requirements.
  • Initiates outside work order processes as needed.
  • Processes and audits (price, quantity, shipping details, proof of shipment, etc.) "dummy" packing lists as required.
  • Reviews week backlog report and follow-ups on an "late" or potentially late orders as necessary.
  • Works with traffic to coordinate shipments as necessary.
  • Monitors and coordinated "return to vendor"(RTV) activity to insure best possible corrective action.
  • Requires international communication across various time zones.
  • May require travel to visit Supply Base/Main Manufacturer(FTH).
Customer Support
  • Answers requests from customers and maintains a high level of customer satisfaction.
  • Responsible for processing sales orders, bookings, releases and shipments for assigned customers in Oracle.
  • Monitor consigned inventory at customer location, make proper inventory, accounting, order/schedule replacement material within management guidelines, and expedite as required to meet defined inventory levels.
  • Participates in any required meetings with the customer to discuss scheduling and commercial issues.
  • Obtains and distributes customer forecasts to the appropriate Ferrotec Groups. (FTC, FTH, FTU).
  • Reviews customer backlog report, follows-up on ship schedules with the factory, and modifies change orders as needed with production.
  • Processes, tracks and issues R/A'S and associated credit memos as needed.
  • Maintains customer files/filing as required by company.
  • Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements
  • Serves as backup for the sales staff and management when out of the office.
  • Prepares support information to sales and management as needed.
  • May require visiting assigned Customers, possibly outside the USA.
Other
  • May prepare formal quotes to customers with price, terms and conditions as determined by management.
  • May process ECR's/ECO's as required.
  • Works with document control to have new part numbers added to the system.
  • May require international communications across various time zones.
  • Proficient in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function.
Not a comprehensive list of duties. Duties may change without notice at management's sole discretion

WHAT YOU NEED TO BE SUCCESSFUL
  • Bachelor's degree or equivalent and 3-5 years' experience.
  • Must be organized and have excellent written and verbal communications skills.
  • Proficient with Microsoft office (Excel especially), MRP software, BOM structure.
  • Problem-solving, negotiations, conflict-resolution skills.
  • Contract review experience desired.


PERKS OF JOINING OUR TEAM

With positive values, a productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.

Ferrotec is proud to offer Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off , Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes available to all employees & family members and Much More

We would love to get to know you better and you get to know us better You can easily apply

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

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