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Banking Senior Customer Service Representative
3 months ago
Position Details: Industry - Banking and Financial Title - Banking Senior Customer Service Representative Duration - 4 months Location - Charlotte, NC (Onsite) Pay - $25/hour to $30/hour Job Description: They handle all treasury products, supporting commercial and business banking clients (with revenues from $5 million to $2 billion) and enterprise employees. They answer 25-30 calls daily, focusing on resolving issues (average talk time: 10 minutes) without strict talk time metrics. Communication covers a wide range of client inquiries. Required Skills: 3-5 years’ experience with customer service in enterprise banking or financial call center environment Strong soft skills – “client delight” focused Multitasker, especially between computer systems Receptive to feedback, growth minded, trainable, willing to learn. Proactive communication – on time, engaged. Self-motivated – works independently.
