Customer Service Representative

3 weeks ago


Charlotte, North Carolina, United States Havertys Full time
Job Summary

As a Customer Service Representative at Havertys, you will play a vital role in delivering exceptional customer experiences in our retail locations. Your primary responsibilities will include processing customer sales, handling payment transactions, answering phones, and scheduling deliveries. You will also be responsible for maintaining an organized and secure office environment, answering incoming calls, and handling customer complaints.

Key Responsibilities
  • Balances cash fund every morning and evening
  • Completes opening/closing procedure checklists daily
  • Prepares and reconciles bank deposits
  • Processes customers' sales and payments accurately
  • Maintains an organized and secure office environment
  • Answers incoming calls, distributes calls/messages, manages stores voicemail
  • Handles customer complaints, initiates and follows up on existing customer service tickets
  • Reviews Outstanding Customer Transactions
  • Verifies scheduled deliveries are in the appropriate status to be routed
  • Schedules deliveries
  • Ensures POs are present for out of stock product
  • Contacts customers when products have arrived locally for pickup
  • Files and/or prepares daily paperwork

Requirements
  • High school diploma or general education degree (GED) and one to three years' experience actively working with the public in a customer service position, preferably in retail
  • One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
  • Training and/or equivalent combination of education and experience will be considered

Preferred Qualifications
  • General computer skills required with a working knowledge of Microsoft Word, Excel and O365 preferred
  • Strong math skills
  • Excellent communication and customer service skills
  • Ability to multi-task
  • Highly organized
  • Must be able to follow oral and written instructions
  • Must be able to work independently while using discretion

Havertys is an Equal Opportunity Employer

Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.



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