Program Manager

3 weeks ago


Austin, United States Meltwater Full time

Description

The Premium Support Program Manager (PSPM) serves as a Premium Support Leader responsible for orchestrating and overseeing the activation and fulfillment of the five Premium Support pillars. This pivotal role involves close collaboration with the accounts team, contributing to strategic conversations and initiatives both internally and with clients. The PSPM plays a critical role in translating high-level requirements into actionable support projects and tasks, ensuring that Premium Support delivers an exceptional experience to clients while helping them achieve their strategic objectives.

What You'll Do:
  • Manage a portfolio of Enterprise Premium Support clients, ensuring their needs and objectives are met.
  • Create a unified vision and execution plan in coordination with all Premium Support teams responsible for their respective services within the five pillars.
  • Translate high-level client requirements into actionable projects and tasks.
  • Ensure alignment across all stakeholders regarding what falls within the scope of Premium Support and be accountable for Managed Services delivery.
  • Collaborate with other Professional Services leaders and Sales to align on delivery expectations for work that falls outside the scope.
  • Work closely with the Customer Success Manager (CSM) and Named Account Executive (AE) to ensure alignment, knowledge sharing, and collaboration on strategic initiatives or projects. The PSPM leads in informing Pillar activities.
  • Jointly own the Premium Support playbook with other PSPMs, ensuring it is up-to-date and aligns with client needs and industry best practices.
  • Work with other Program Managers and the Global Services Head of Product to continually develop Meltwater's Premium Support value proposition.
  • Advocate for innovation and best practice adoption and identify opportunities to apply technology where appropriate to solve client challenges.
  • Act as a coach and advocate for other Premium Support team members, helping them excel in their roles.

What You'll Bring:
  • Proficiency in Meltwater's platform or the capability to become an expert.
  • Strong understanding of Boolean and Data Structuring.
  • Proven ability to understand complex business problems and apply strong analytical skills.
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including executives and C-level.
  • Experience with larger scale implementations and associated challenges and requirements in the Enterprise space.
  • Ideally, 4+ years of Meltwater and/or SaaS experience, with multi-department experience being highly desired.
  • Experience in at least one major business domain area (Retail / Consumer Goods, Government, Communications / Media / Tech, Health / Life Sciences / Financial, Agency).
  • Proven experience working cross-functionally and collaboratively to achieve the best outcomes for clients and Meltwater.

What We'll Give You:
  • Competitive compensation - Base Salary range for this position: $70k - $105k USD per year before bonuses. The company also offers for this position discretionary bonuses subject to the terms of the applicable bonus plan.
  • Comprehensive Paid Time Off & generous paid & unpaid leave policies
  • Excellent medical, dental, and vision options
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans
  • Collaborative, transparent and fun loving office culture
  • Accelerated professional development and growth programs

  • Executive Director

    2 weeks ago


    Austin, United States Jeremiah Program Full time

    ABOUT JEREMIAH PROGRAMJeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training and career development. JP envisions a world where poverty is no longer feminized; where race is...

  • Executive Director

    7 days ago


    Austin, United States Jeremiah Program Full time

    ABOUT JEREMIAH PROGRAMJeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training and career development. JP envisions a world where poverty is no longer feminized; where race is...

  • Program Manager

    1 week ago


    Austin, United States RIT Solutions, Inc. Full time

    JOB TITLE: Program Manager LOCATION: Austin, TX (On-site at Austin HQ. Candidate must reside in or relocate to Austin area.) START DATE: Approx. 6/1/24 Need candidate who worked in state or government projects. JOB DESCRIPTION/MINIMUM REQUIREMENTS: DSHS Immunization Business Operation Unit is seeking approval to hire one Program Manager. This position...

  • Program Manager

    3 days ago


    Austin, United States Park Computer Systems, Inc Full time

    Location: Austin, TX. (Only locals)Start Date: June 1st, 2024Duration: 3 months (High chances of extension for 1 year)DESCRIPTION OF SERVICESThis position will assist Immunization with identifying program functions by assessing the required objectives to staffing resources for the future due to the ending of COVID-19 Grant funds. The position will work...

  • Program Manager

    3 days ago


    Austin, United States Systems Integration Solutions, Inc. Full time

    Job Description: Program ManagerLocation : Austin, TX ( Hybrid 3 days onsite)12+months Job Description: Our client is looking for an experienced Program Manager to work closely with our Solution Manager to deliver a series of mission critical projects for our Legal and Global Security business partner. As the Program Manager for Legal and Global...

  • Program Manager

    3 days ago


    Austin, United States Apiture Full time

    At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions,...

  • Program Manager

    4 days ago


    Austin, United States Rose International Full time

    Date Posted: 04/26/2024 Hiring Organization: Rose International Position Number: 463009 Job Title: Program Manager Job Location: Austin, TX, USA, 78757 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 3 Min Hourly Rate ($): 70.00 Max Hourly Rate ($): 75.00 Must Have Skills/Attributes: Business Analysis,...

  • Program Manager

    2 weeks ago


    Austin, United States Rose International Full time

    Date Posted: 04/26/2024 Hiring Organization: Rose International Position Number: 463009 Job Title: Program Manager Job Location: Austin, TX, USA, 78757 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 3 Min Hourly Rate ($): 70.00 Max Hourly Rate ($): 75.00 Must Have Skills/Attributes: Business Analysis,...

  • Program Manager

    3 weeks ago


    Austin, United States Rose International Full time

    Date Posted: 04/26/2024 Hiring Organization: Rose International Position Number: 463009 Job Title: Program Manager Job Location: Austin, TX, USA, 78757 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 3 Min Hourly Rate ($): 70.00 Max Hourly Rate ($): 75.00 Must Have Skills/Attributes: Business Analysis,...

  • Program Manager

    3 days ago


    Austin, United States Akkodis Full time

    Akkodis is looking for a Program Manager for a contract position in either Cupertino, CA or Austin, TX.Contract Duration: 12 - month contract with possible extensionSchedule: HybridPay rate: $79.00/ hourlyJob Description:Job Summary:Retail Operations creates the tools and programs that empower our teams to provide, one of a kind. We do this by obsessing over...

  • Program Manager

    2 days ago


    Austin, United States Veear Full time

    Program Manager is accountable for the management and maintenance of key deliverables associated to each project, specifically: Project Charter Communication Plan Project Management Plan Project Schedule Scope Management Plan Benefits Tracker Risk Register Change Log Project Status Report Issue Log Value Tracker ...

  • Program Manager

    5 days ago


    Austin, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...

  • Program Manager

    5 days ago


    Austin, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...

  • Program Manager

    6 days ago


    Austin, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Austin, United States Global Recruitment Solutions Full time

    About the job Senior Program Manager The Program Manager leads the multifunctional team to assure the execution of the product development process to assure a flawless product launch. A PM manages high degrees of change, conflict, customer interaction and crisis management. The program manager will regularly coordinate between and interact with executives...


  • Austin, United States CVS Pharmacy, Inc. Full time

    The Pharmacy Program Manager position is a 100% remote role requiring a HIPAA-compliant workspace and the employee can live in any state. Usual working hours are 8:00 am-5:00 pm or 9:00 am-6:00 pm in the time zone of residence per business needs. The Program Manager, Pharmacy, Manager, Medical Director, Program, Management, Retail, Healthcare


  • Austin, Texas, United States Headwaters School Full time

    Headwaters School, a Pre-K through grade 12 independent day school serving 530 students across its three campuses in Austin, TX, is seeking a full-time Auxiliary Programs Manager to begin July 1, 2024. At Headwaters, our faculty and staff nurture a school culture that promotes a growth mindset, a collaborative spirit, a joyful environment, and the...


  • Austin, United States Incline P&C Group Full time

    Job DescriptionJob DescriptionAssociate Program Manager, Underwriting (Auto)Incline P&C Group is seeking an Associate Program Manager to join their dynamic Underwriting team. This role will focus on personal auto programs administered through Managing General Agencies (MGA’s). The ideal candidate will be a go-getter and an expert negotiator. Candidates...

  • IT Program Manager

    3 weeks ago


    Austin, Texas, United States Central Health Full time

    Overview: The IT Program Manager works closely with senior leadership to clearly define, analyze, design and then lead programs that align with new or existing strategies and is accountable for the program’s success. The IT Program Manager will be responsible for managing the scope, resources, schedule and budget for the overall program and providing...

  • Program Manager

    1 week ago


    Austin, United States Diverse Lynx Full time

    Position: Environmental Program Manager Location: Austin TX (Onsite from day 1) Long term Contract JD: Technical/Functional Skills Excellent understanding of Regulatory compliance rules Excellent knowledge of Tableau dashboards, Jira and MS PowerPoint Excellent knowledge or product release process Excellent knowledge of testing and test management...