SR Specialist, Operations Training

**Description**

The purpose of this job is to coordinate, deliver, and evaluate technical training activities that enable employees to meet defined performance objectives and support the organization's strategic initiatives. The individual in this role works collaboratively with subject matter experts and people leaders to develop and conduct training programs that are relevant to the needs of the business and reflective of best practices in the industry. A key activity of this role is detecting the training needs of internal customers and responding to those needs with solutions that are grounded in both instructional design and adult learning principles. This position reports to the Manager, Operations Training.As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

**Duties & Responsibilities**

+ Develops, delivers, and evaluates technical training.

+ Partners with people leaders and subject matter experts to identify, and close, employees' knowledge and skill gaps.

+ Develops training programs that enable employees to meet compliance requirements.

+ Applies instructional design and adult learning principles to develop in-person trainings, e-courses, webinars, simulations, job aids, tests, and other tools and materials as appropriate.

+ Works with external vendors to identify, and select, training solutions as needed.

+ Delivers training via in-person classroom sessions, e-courses, webinars, and/or simulations as appropriate.

+ Designs and deploys performance measurement systems to compare and contrast pre-training and post-training levels of performance. Prepares documentation for leaders that illustrate post-training performance changes.

+ Maintains alignment between training activity and the organization's key performance indicators (KPIs).

+ Works with people leaders to specify and define the target outcomes of training.

+ Ensures training activities and associated outcomes support specific key performance indicators.

+ Prepares, and delivers, metrics to illustrate training's impact on KPIs.

+ Leads training projects.

+ Utilizes Operations Training Department templates and processes to develop project plans, timelines, and deliverables for training projects.

+ Assembles teams of subject matter experts and other relevant parties to execute project plans.

+ Serves as point-of-contact for project teams.

+ Provides progress updates and facilitates the dissemination of information throughout the duration of the project.

+ Acts as subject matter expert on training matters and provides guidance regarding training methodology, technologies, and documentation.

+ Provides coaching support to SMEs who conduct training.

+ Manages training sustainment initiatives.

+ Designs and implements methods for facilitating the transfer of learners' newly acquired skills from training to their jobs.

+ Creates coaching tools to assist people leaders in coaching and reinforcing training on the job.

+ Works with people leaders to mitigate, or respond to, performance shifts that are likely to occur over time after training has been conducted.

+ Devises skill sustainment plans for deployment as new employees come on board.

**Requirements**

+ Bachelors degree from an accredited institution with a minimum of three (3) years experience in a production environment, or seven to ten (7-10) years relevant experience.

+ Preferably bio-manufacturing/pharmaceutical/Animal Health/food industry, including demonstrated key competencies in training related examples or direct training-related experience in a Pharmaceutical/biological (preferred) or related business (chemicals, food, or other similarly-regulated environment). This experience within the company is preferred over experience external to the company.

+ Project management training / experience preferred.

+ Demonstrated ability to handle multiple tasks and implement solutions to complex problems using the best available technology.

+ Demonstrated ability to gauge the effectiveness of training plans and delivery is preferred.

+ Demonstrated ability to present information in a manner that engages the audience and helps them understand and retain the message.

+ Demonstrated ability to anticipate information needs and ensure appropriate stakeholders get the correct information.

+ Demonstrated computer skills, specifically with Microsoft products. Prefer experience utilizing a learning management system, as well as Adobe tools (Connect, Illustrator, Photoshop).

+ Demonstrated professional verbal and written communication skills across diverse workforce with the ability to resolve conflict in a professional manner and influence up, down, and across the organization. Technical writing experience is highly preferred.

+ Physical Demands / Surroundings

+ Works in an office setting under desirable conditions with few or no disagreeable features. Duties do not require incumbent to exert physical effort beyond normal office conditions. The individual may be required to enter production support areas as well as sterile filling rooms. Some travel may be required.

+ Visual Demands

+ Must be able to read and see clearly. Vision clarity with or without correction to read handwritten as well as computer-generated documents.

+ Temperaments/Mental Requirements

+ Position requires the ability to handle multiple projects simultaneously. May require occasional fast-paced periods to meet deadlines or handle emergencies. Also requires close concentration, the ability to quickly analyze data and good decision making capabilities. Ability to work independently, in a team atmosphere and with employees at all levels.

+ Level of Proficiency

+ Must have a very high level of proficiency with decision making and verbal and written communication abilities. The position has contact with all levels of internal customers / regulatory authorities and must be able to discuss issues and ideas with an open mind and even temper. Requires the performance of duties which are non standardized Has the capability to ask insightful questions and learn complex processes and offer suggestions to improve performance.

+ Attendance / Schedule

+ Flexible schedule to accommodate workload. May require off-shift work hours as job demands. 10% Travel.

**Desired Skills, Experience and Abilities**

All qualified applicants will receive consideration for employment without regard to a persons actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.