Call Center Agent

3 weeks ago


Ukiah, United States Mendocino Community Health Clinic Full time

Job Type

Full-time

Description

MCHC's Dora Street Health Center in Ukiah, CA is currently seeking a full-time Call Center Agent. All Call Center Agents are to assist patients while maintaining a high standard of customer service. Calm and supportive, the Call Center Agent will greet patients, assist them in their request for services, schedule appointments, update demographic information, and otherwise ensure a satisfactory and productive visit to MCHC.

Duties include:

  • Represents MCHC clinic through positive, courteous, and professional patient contact.
  • Efficiently and effectively answers, screens and routes calls utilizing a multi-line phone system. Tends to voicemail by listening, following up and clearing messages.
  • Utilizes current phone system to efficiently answer and address caller needs as necessary including, but not limited to, scheduling, rescheduling, cancelling appointments, transferring call to correct department/staff member, address caller needs/concerns, respond to inquiries about the organization, provide address, directions or other information as needed, etc.
  • Adheres to the strict HIPAA law regarding health information protection.
  • Ensures appropriate scheduling according to allowances of insurance: Medi-Cal, Partnership, Medicare, CHDP/Gateway, Sliding Fee Scale, Private Insurance, and Cash paying accounts.
  • Keeps co-workers informed of any important information that may affect the Call Center.
  • Updates patient demographic/payer information as often as necessary to maintain accurate data.
  • Applies awareness of Medical, Dental, Behavioral Health, Care for Her and Specialty current and incoming providers and the specific location/status of each.
  • Demonstrates willingness and ability to take on and learn new duties, such as DocuSign, Telehealth, etc.
Benefits Offered:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Life Insurance
  • 401k Match
  • Flexible Spending Account
  • And more...
Requirements

MINIMUM QUALIFICATIONS:
  • High School diploma or General Education Degree (GED)
  • Ability to read, write and comprehend English
PREFERED QUALIFICATIONS:
  • Two or more years experience in related field, preferably in a dental or medical reception office
  • Bilingual, English/Spanish, fluent


Salary Description

$21 to $28 an hour, DOE

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