Client Services Manager
4 weeks ago
Overview:Reporting to the Senior Account Manager, the Junior Client Services Manager - Partnership Activation is responsible for activation and fulfillment of existing contracts negotiated by the Corporate Partnerships sales team.Serve as the primary point of contact for highest-value and profile corporate partners, and the complete planning and execution of all elements of their corporate partnership agreements and initiatives, including promotions, in game hosting, advertising, signage, experiential opportunities and internet advertising.Develop and create campaigns and promotions that enhance the fan experience, increase brand awareness and drive sales.Collaborate internally and across all departments to help bring our partners' brands to life at the Wells Fargo Center, Philadelphia Flyers, Philadelphia Wings and Xfinity Live.Work with partner to set goals, track performance, adjust as necessary and ultimately maximize ROI of activation programs.The person in this role will work with various departments (i.e. marketing, ticket sales, community affairs, etc.) to create strategic, integrated activation programs and promotions that will support and promote Comcast Spectacor and our partners.Essential Duties and Responsibilities:Ensure all elements of partnership agreements have been satisfactorily executed as contracted.Serve as liaison between corporate partnerships and other departments of the club to fulfill contractual obligations. Prepare weekly activation and other status reports. Conduct activation and planning meetings with clients. Be responsible for entire spectrum of partner activation, from goals to implementation to ROI calculation.Provide exceptional service.Develop mutually beneficial relationships with all corporate partners and their guests.Extend breadth of relationships to further engage additional staff of partners.Collaborate with current and prospective corporate partners at Philadelphia Flyers and Sixers games, concerts and other events.Plan, manage budget, recruit and entertain partners on VIP away trips.Participate in all aspects of renewal process, from discovery to proposal to negotiation to close.Pro-actively seek out opportunities to grow and develop corporate partnership sales.Collaborate with corporate partnership sales team to meet and exceed sales goals and set short and long-term goals and strategies for corporate partners and the club.Serve as resource for corporate partnership sales for new asset ideas and past performance data/metrics.Create ticketing programs with current partners, loyalty programs and other venues to maximize attendance and ticket revenue.Manage current sold and available inventory, including radio, arena signage, and various experiential assets.Work with building operations team and vendors on developing new concepts, creative mock-ups, approvals, and proper fabrication and installation. Work with Marketing to develop promotional calendar, including giveaway items and theme games, dates, corporate partner involvement and media support.Work closely with Marketing Department to achieve cross departmental revenue generation goals.Conduct mid-season and post-season reviews, including summary reports.Other duties as assigned.Requirements:Minimum Education and Experience RequirementsBachelor's Degree in a field of sales or marketing studiesKnowledge, Skills, and Abilities necessary to perform essential functionsRequired: Proven and demonstrated ability to create strategic activation programs that enhance the fan experience and drive partner business.Proven and demonstrated track record in providing exceptional client service, preferably in a high end or high profile environment.Broad knowledge and experience in sports marketing, media, promotion, corporate partnership activation.Must be creative, well-organized, possess a strong work ethic and a desire and willingness to learn.Must have superb attention to detail. Exceptional written, verbal and presentation skills Extremely creative and professional presentation style combined with a collaborative problem solving approachParticipative team oriented work style - sincere, vocal advocate of team concept; Ability to work nights, weekends and holidays.Preferred:Experience with advertising/media-related corporate partnership deals a plus. Experience creating, selling and negotiating corporate partnership packages a plus. Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.When you apply for a position with Comcast Spectacor, LLC, we collect, use, and share your personal information as described in our Applicant Privacy Notice.We use a third party, TeamWork Online, LLC ("Teamwork"), to process the applications for us. When you click "Apply Now" and complete your application on TeamWork's website,the processing of the information in your application will also be subject to their Privacy Policy.In addition, Teamwork collects from you, your internet and other electronic network activity information (IP address, usage, and device information) automatically via cookies. For more information and to opt-out of these cookies, please see TeamWork's Privacy Policy.Job Questions:Please provide desired salary.How did you hear of this opportunity?
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