Client Services Case Manager

4 weeks ago

Philadelphia, United States SELF Inc. Full time
Position Summary:

The Case Manager provides trauma-informed case management support to participants in various emergency housing, Safe Haven, and supportive housing programs. In addition, the Case Manager provides direct service links to external resources necessary to establish safe, permanent housing and supports to end the participant’s homelessness. All responsibilities are implemented according to our organization's mission and the standards and guidelines of our funders.

Shift: 9:00 am-5:00 pm & 11:00 am-7:00 pm.

Status: Full Time - Exempt.

Reports To: Director of Client Services Case-management, Case-Management Supervisor.

Key Duties and Responsibilities:
  • Provide case management services to a caseload of 25-35 participants depending on the assigned program location.
  • Perform an initial assessment of each participant assigned to your caseload within 72 business hours of their enrollment into the program.
  • Identify, screen, and develop plans to connect participants needing alcohol, drug, mental health, or medical services to appropriate providers. This includes, but is not limited to, arranging/scheduling medical, psychological evaluations, and legal services.
  • Maintain, research, and maintain current information on resources, benefits, and services for which homeless persons are eligible; Provide information to participants consistently.
  • Maintain an awareness of each participant's health, welfare, and treatment status on the caseload.
  • Assist participants with obtaining identification (i.e., birth certificates, state identification, and social security cards).
  • Develop individualized service plans with agreed-upon timelines for completion of goals focused on moving participants from emergency/temporary housing to permanent supportive environments.
  • Provide counseling and/or life skills training to help prepare participants for independent living.
  • Consistently in compliance with Office of Homeless Services data management system (Client Tracks/HMIS) data entry time requirements.
  • Consistently complete and submit housing assessments and applications for participants promptly.
  • Develop and maintain participant case records, compile homeless history, and maintain accurate and complete documentation of case management services, interaction, and participant progress.
  • Participate in Exchange Meetings, Participant Progress Reviews, and collaborative meetings with external agencies working with program participants, providing information.
  • Participate in all training and or information meetings arranged to provide resources.
  • Meet all requirements for submitting required reports to Supervisor promptly (i.e., weekly work schedule, monthly services report, housing interventions).
  • Work closely with the community and supportive service agencies, with program participants, and document all communication.
  • Serve as an Advocate for those residents receiving/not receiving services from outside resources.
  • Respond with flexibility in cooperation with requests to perform tasks directly related to providing services to program participants, which may entail changes in work schedules or assignments to ensure that participants receive services.
  • Oversee the day-to-day program operations without the Program Manager or Residential Aides to ensure that shelter services are delivered as contracted. This may include: administering medications to participants, inspecting participant rooms to ensure they comply with rules and regulations regarding items permitted on site, cleanliness, respecting the privacy of others, and ensuring that participants’ meals are provided in a timely and safe manner.
  • Overseeing day-to-day program operations can be conducted with the assistance of program participants chosen for task assignments, trained, and monitored as part of their life skills training goals.
  • Work closely with shelter and residential program staff to ensure that all operations are consistently provided professionally and respectfully.

Education and Qualifications:
  • Bachelor’s Degree in a human services field, including, but not limited to, Social Work from an accredited University or College.
  • Minimum of three years of acceptable training and experience in homeless, mental health, and/or addiction treatment services.
  • Experience in direct service and/or advocacy is required.
  • Experience in a residential setting is strongly preferred.
  • Must possess strong verbal and written communication skills.
  • Case-management experience preferred, and demonstrated skill in crisis intervention, conflict resolution, group facilitation, and counseling.

Knowledge, Skills, and Ability:
  • Must have strong interpersonal, communication, and people skills.
  • Ability to assess the participant’s mental status, monitor, record, and develop individual treatment plans and goals.
  • Ability to work effectively with a diverse population of individuals.
  • Must be well organized, detailed oriented, task-driven, and able to work independently and set daily priorities by maintaining a weekly and monthly schedule.

  • Case Manager

    4 weeks ago

    Philadelphia, United States Dunbar Community Counseling Services Full time

    To provide ongoing support and proficiency through a wide range of quality assurance, planning, implementation of Dunbar’s general policies and procedures.  The overall goal of the position is to enhance the quality of client management and satisfaction, promote the stability of care through the integration of case coordination and administrative...

  • Truancy Case Manager

    4 weeks ago

    Philadelphia, United States CORA Services Full time

    Interested in working for a non-profit organization rooted in a tradition of care and compassion? Do you desire to make a difference in the lives of those around you? CORA is expanding and reaching for new heights, and we'd love to meet you!For over 50 years, CORA Services, a TWO-TIME TOP WORKPLACE award winner, has been a fast-paced, growing organization...

  • Case Manager

    4 weeks ago

    Philadelphia, United States Apis Services, Inc. Full time

    Now Hiring: Case ManagerLocation: Germantown, PA 19144Pay: $20.00 per hourJob Type: Full-timeSummary of Position: CHOR YFS is looking for a Case Manager at our Germantown program, that maintains all resident medical and individual service plan portions of records and ensures compliance with standards set forth by all licensing and regulatory bodies (DPW,...

  • Field Case Manager

    4 weeks ago

    Philadelphia, United States Genex Services Full time

    Company Overview: The Enlyte Family of Businesses Mitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our...

  • Case Manager

    4 weeks ago

    Philadelphia, United States PeopleShare Inc Full time

    Case Manager at PeopleShare Inc summary: The Case Manager provides essential in-home services to at-risk families and individuals, ensuring confidentiality and flexibility in support. This role involves crisis intervention, resource connection, and collaboration with various service providers, with responsibilities including conducting home visits and...

  • Case Manager

    3 weeks ago

    Philadelphia, United States Apis Services, Inc. Full time

    Now Hiring: Case ManagerLocation: Germantown, PA 19144Pay: $20.00 per hour Job Type: Full-time Summary of Position: CHOR YFS is looking for a Case Manager at our Germantown program, that maintains all resident medical and individual service plan portions of records and ensures compliance with standards set forth by all licensing and regulatory bodies (DPW,...

  • TotalMed Case Management Staffing | Travel Nurse RN

    4 weeks ago

    Philadelphia, United States TotalMed Case Management Staffing Full time

    TotalMed Case Management Staffing is seeking a travel nurse RN Case Management for a travel nursing job in Philadelphia, Pennsylvania.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 03/01/2025Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelWe are seeking a Case Manager-Registered Nurse for an...

  • Case Manager

    4 weeks ago

    Philadelphia, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for Case Managers for our Nonprofit Client in Philadelphia, PA! Apply Below! Position Overview: The Case Manager provides crucial in-home services to at-risk families and individuals identified through referrals. The role demands strict confidentiality regarding client information and the flexibility to offer support outside...

  • Case Manager

    4 weeks ago

    Philadelphia, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for Case Managers for our Nonprofit Client in Philadelphia, PA! Apply Below! Position Overview: The Case Manager provides crucial in-home services to at-risk families and individuals identified through referrals. The role demands strict confidentiality regarding client information and the flexibility to offer support outside...

  • Targeted Case Manager

    4 weeks ago

    Philadelphia, United States COMHAR Full time

    Job Type Full-timeDescription***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.*** Targeted Case Manager Shift:Monday-Friday 8:30AM-5:00PMTargeted Case Manager Openings:Four (4) OpeningsTargeted Case Manager Salary:$42,000.00 annual salaryTargeted Case Manager...

  • Targeted Case Manager

    3 weeks ago

    Philadelphia, United States Comhar Inc. Full time

    Description:***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.***Targeted Case Manager Shift:Monday-Friday 8:30AM-5:00PMTargeted Case Manager Openings:Four (4) OpeningsTargeted Case Manager Salary:$42,000.00 annual salaryTargeted Case Manager Position Summary:COMHAR...

  • Targeted Case Manager

    2 weeks ago

    Philadelphia, United States Comhar Inc. Full time

    Description:***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.***Targeted Case Manager Shift:Monday-Friday 8:30AM-5:00PMTargeted Case Manager Openings:Four (4) OpeningsTargeted Case Manager Salary:$42,000.00 annual salaryTargeted Case Manager Position Summary:COMHAR...

  • Case Manager

    1 week ago

    Philadelphia, United States LHH Full time

    Residential Case Manager LHH Recruitment Solutions is hiring a Residential Case Manager for our nonprofit client located in North Philadelphia. This will be 100% onsite and a direct hire opportunity for our client. This position will be focused on assisting a caseload of clients with supportive services including immediate healthcare, behavioral health,...

  • Attendance Case Manager

    3 weeks ago

    Philadelphia, United States Congreso de Latinos Unidos Full time

    This position is eligible for a $1,000.00 sign-on bonus! Congreso is hiring for both Attendance Case Managers and General Case Managers in the Community School Program. Attendance Case Manager Position Summary The Attendance Case Manager is responsible for improving attendance at their assigned Community School and helping students develop positive patterns...

  • Case Manager

    4 days ago

    Philadelphia, United States LHH Full time

    Residential Case ManagerLHH Recruitment Solutions is hiring a Residential Case Manager for our nonprofit client located in North Philadelphia. This will be 100% onsite and a direct hire opportunity for our client. This position will be focused on assisting a caseload of clients with supportive services including immediate healthcare, behavioral health, and...

  • Case Manager

    2 weeks ago

    Philadelphia, United States LHH Full time

    Residential Case ManagerLHH Recruitment Solutions is hiring a Residential Case Manager for our nonprofit client located in North Philadelphia. This will be 100% onsite and a direct hire opportunity for our client. This position will be focused on assisting a caseload of clients with supportive services including immediate healthcare, behavioral health, and...

  • Targeted Case Manager

    2 weeks ago

    Philadelphia, United States COMHAR Full time

    Description: ***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.*** Targeted Case Manager Shift: Monday-Friday 8:30AM-5:00PM Targeted Case Manager Openings: Four (4) Openings Targeted Case Manager Salary: $42,000.00 annual salary Targeted Case Manager Position...

  • Targeted Case Manager

    2 weeks ago

    Philadelphia, United States Comhar Inc. Full time

    Description:***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.***Targeted Case Manager Shift:Monday-Friday 8:30AM-5:00PMTargeted Case Manager Openings:Four (4) OpeningsTargeted Case Manager Salary:$42,000.00 annual salaryTargeted Case Manager Position Summary:COMHAR...

  • Targeted Case Manager

    3 weeks ago

    Philadelphia, United States Comhar Inc. Full time

    Description:***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.***Targeted Case Manager Shift:Monday-Friday 8:30AM-5:00PMTargeted Case Manager Openings:Four (4) OpeningsTargeted Case Manager Salary:$42,000.00 annual salaryTargeted Case Manager Position Summary:COMHAR...

  • Targeted Case Manager

    3 weeks ago

    Philadelphia, United States Comhar Inc. Full time

    Description:***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.***Targeted Case Manager Shift:Monday-Friday 8:30AM-5:00PMTargeted Case Manager Openings:Four (4) OpeningsTargeted Case Manager Salary:$42,000.00 annual salaryTargeted Case Manager Position Summary:COMHAR...