Staff Solutions Engineer

4 weeks ago

Jacksonville, United States Intercontinental Exchange Full time

Overview

Job Purpose

ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

As a Staff Solutions Engineer, you will use your deep capital markets, product and pricing experience, strong communications skills, and ability to understand the complex requirements and challenges of each client and prospect to craft and deliver best-practice demonstrations of the ICE Mortgage Technology solutions.

The Staff Solutions Engineer is responsible for gathering requirements and delivering best-practice solutions to address the complex business needs of ICE Mortgage Technology prospects, clients, and partners. This individual shall have a strong analytical mindset and the ability to identify issues related by the client, scope out additional opportunities to assist Sales, Client Management, Business Development and PSO in selling and cross selling Encompass and other ICE and ICE Mortgage Technology products and services appropriate for the prospect or client based on their needs and business model.

Responsibilities

  • Act as a subject matter expert for capital markets, product and pricing and the solutions they are integrated with and the integration opportunities available using our API's
  • Lead, design, develop and deliver capital market and pricing engine product demonstrations, presentation, and webinars for prospects and clients showcasing ICE Mortgage Technology capital market solutions.
  • Provide demonstration support across all ICE Mortgage Technology products with a focus on Encompass (desktop & web), Secondary Marketing Trades, Encompass Product and Pricing Service, Encompass TPO Connect, Encompass Consumer Connect, Investor Connect, etc.
  • Assist with the onboarding and continuing education of the Sales and Business Development Teams including, but not limited to:
    • Function as subject matter expert for demo instance updates
    • Assist with demo environment configuration and support
  • Assist the Sales team with consultative discovery for new product sales, cross sales, systems updates, channel expansion, and business structural changes
  • Collaborate with the product, engineering and product marketing teams to define the value proposition and positioning of new features and releases.
  • Provide client feedback, feature requests and suggestions for improvement to the product and engineering teams.
  • Participate with sales representatives in the preparation of responses to RFI and RFP requests.
  • Provide support for referring lenders to the Marketplace and Professional Services
  • Claim Solutions Engineering support tickets from the team queue within defined SLA's and prepare and deliver the demonstration for the client.
  • Discover, position, and assist in cross selling other ICE and ICE Mortgage Technology products and solutions.

Knowledge and Experience

  • 8+ years capital markets, pricing, hedging, trades, and loan sales experience (required)
  • 8+ years mortgage banking experience including, but not limited to:
    • Multi-channel experience (desired)
    • Experience managing mortgage production or operational teams (desired)
  • Experience using and administering capital markets and product and pricing software
  • Excellent oral and written communication skills, as well as strong analytical skills
  • Strong technical documentation skills (required)
  • Creative, out-of-the-box thinker and problem solver
  • Excellent oral and written communication skills, as well as strong analytical skills
  • Business analysis (as in Product Management) experience a plus
  • Experience configuring and troubleshooting web-based, client-server and mission critical software solutions for the mortgage industry.
  • Competent with Microsoft Office Suites: 2013, 2016, Office 365
  • Experience working with XML, SOAP, REST, JSON, .NET, C#, JavaScript, and scripting (desired)
  • Understanding of cloud technology and deployment strategies using AWS, Azure, etc.
  • Strong working knowledge of the following Microsoft products: Outlook, Visio, Word, and Excel
  • Working knowledge of Salesforce and SharePoint (desired)
  • Strong project management skills including research and development of alternative solutions,
  • Ability to manage enterprise and multiple large and small clients at various phases of pre-sale and post-sale process.

Preferred

  • Bachelor of Science or Business Management Degree from an accredited institution, or equivalent Certifications and Experience (degree strongly preferred)
  • 5+ years' experience with enterprise software configuration and administration. Encompass Administration and/or other enterprise loan origination system or related software experience desired.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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