Associate Director, Business Operations

Working with UsChallenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position Summary:The Associate Director of External Business Operations is responsible for process management of the External Manufacturing (ExM) Tier process and ExM Business Performance Review process. The role facilitates ExM Tier & Operations Review meetings, ensure processes adherence, and information flow with the ExM network of Virtual Plant Teams (VPTs) & Virtual Analytical Teams (VATs). The role leads business process improvement projects for External Manufacturing via cross-functional matrix teams, and partners with the Supplier Relationship Managers (SRMs), VPTs, and VATs to identify areas for improvement with a focus on business process scalability, reliability, and cost effectiveness. As a process excellence expert ensures that business processes for External Manufacturing integrate well with the end-to-end manufacturing and supply chain processes for Cell Therapy, and partners with key stakeholders (e.g. Supply Chain, Quality, Manufacturing Science & Technology, Analytical Science & Technology, Finance, IT) to drive improvements.The role is a leader with the breadth of professional experience and the drive to work with both internal stakeholders and CMOs to execute cell therapy operational workflows and plans. She/he partners across the Cell Therapy Operations external supply matrix, with Global Quality, and with enabling functions to remove barriers to successful production management. With an enterprise view, the role identifies lessons learned and best practices to be implemented across CMOs.When serving as SRM, the role acts as the relationship manager and the primary point of contact with the CMO for vendor governance and management. The SRM is ultimately responsible for the CT performance and for successful execution of the manufacturing operations at the CMO site(s). The SRM is a leader with a demonstrated track record of success in a highly matrixed and cross-functional organization, with a high level of independence and empowerment to deliver against strategic program goals. The role supports the supplier contracting process across ExM via best practices to ensure business needs, reliable delivery and performance requirements are met.Key job responsibilities: Facilitate the ExM Tier Management process for Tier 4 (ExM Leadership Team) and Tier 3 (ExM Business Units) as needed, by hosting the Tier meetings, ensuring that Tier principles are adhered to. With an ExM network view, the role leads identification of issues, lessons learned, and best practices across the CTL network for areas within scope.Facilitate the ExM Operations review focused on CMO & CTL business performance management and ensures information flow with the ExM network of Virtual Plant Teams (VPTs) & Virtual Analytical Teams (VATs).Partners with the SRMs and Virtual Matrix Teams to identify areas for improvement with a focus on business process scalability, reliability, and cost effectiveness. Lead business process improvement projects for External Manufacturing via cross-functional matrix teams.Owner of the ExM Training curriculum and ensures that role-based learning plans are up to date and align with ExM role requirements. Training includes mandatory training (e.g. GMP procedures) and optional training to develop general competencies applicable to each role.Understanding of vendor contracts and supports the Business Unit leads and SRMs with best practices to ensure business needs, reliable delivery and performance requirements are met.When acting as SRM, has overall accountability for vendor governance for CMOs within remit. Develops and maintains strong strategic relationships with the CMOs to ensure the best outcomes for BMS cell therapy assets, both short and long-term. Partners with CMOs to provide operational production and project execution oversight for manufacturing. Leads virtual plant matrix teams, where cross-functional team members are accountable for prioritization and execution of manufacturing operations and plans. Interacts with BMS and CTL systems for areas in scope and demonstrates flexibility and agility to be successful within the diverse CMO network. Acts as player-coach in execution of manufacturing workflows.Partners closely with BIA, IT, and across CTO to identify and implement opportunities where digital tools will increase efficiency and robustness of manufacturing operations. May represent CT External Manufacturing on digital project teams.Provides support to VPT and Global Quality for investigations, change controls, deviations management and CAPA implementation as requiredPartners with internal stakeholders and CMOs to support business continuity and third- party risk management programs.Live the BMS valuesRequired Qualifications and ExperienceBS degree in relevant scientific discipline (e.g., biotechnology, industrial engineering)>7 years of experience in the (bio)pharmaceutical industry with at least > 3 years of experience in external manufacturing management, QC or QA role involving sample operations. Experience in biologics and/or cell therapy manufacturing (cell processing, vector, plasmids) a plus.> 3 years of experience in an external relationship management role.Knowledge of GMP, E.P./J.P./USP compendia, 21 CFR Part 11 preferred.Strong process management foundation (e.g. Lean, Six Sigma, Value Stream Mapping), and demonstrated ability to mobilize these skills.Experience in External Vendor contract review & best practicesDemonstrated ability to deliver outstanding results through leadership of matrix teams and to work effectively with cross-functional and multi-location teams. Experience working in and with multiple geographies a plus.Ability to establish strong relationships and achieve success through collaboration across geographiesAbility to travel on an as-needed basis (5-10%)BMSCART VETERAN #LI-hybridIf you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.