Customer Support Associate
2 weeks ago
Job Description
Job Description
The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.
Our team values customer-centric thinking, fast development times, and AI-driven insights across the SafetySuite products. With offices in New York City and Dallas, PathSpot has raised +$20M in venture funding to date. Together, lets build a smarter, safer, more efficient kitchen.
As a
Support Associate,
youll work within our Customer Operations team to provide exceptional, comprehensive support to our customers. Youll thrive in this role if you are empathetic, believe no job is too big or small, and never miss the details. This role will report to PathSpots Sr Director of Implementation and Customer Onboarding and be responsible for resolving support issues and managing the logistics of shipping and returning product. This is a full time, in-person position working out of PathSpots office in Plano.
What youll do:
Customer Support: Youll be the first lines on our support line to help respond to inbound calls and emails from customers. As a go-to product and process expert on all things PathSpot, youll help our customers through any issue or question. The insights you collect from customer interactions will inform the future of the product.
Shipping and Logistics: Youll work with our warehouse team to ensure our product arrives to customers working, on time, and to the right location. Youll also support shipping and logistics needs for trade shows or other PathSpot events.
No day at PathSpot is the same We may need support on other projects. There will be other opportunities to get involved with cross-functional projects outside of customer support.
Who you are:
You are able to work in person from PathSpots office in Plano five days a week
You have 1-3 years of professional support experience (experience at a startup a plus)
Zendesk experience a plus
You have a no task is beneath me mindset and are willing to roll up your sleeves to complete any work
You are comfortable working with data and Excel with an attention to detail
You are incredibly organized and understand how to prioritize and shift from one task to the next with a sense of urgency
You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecycles
You are energized by interacting with any stakeholder throughout an organization and providing world-class service
What we offer:
A competitive salary, commensurate with experience
Bonus and compensation expansion opportunities through cash and stock options
Medical, dental, and vision insurance
Generous PTO and sick leave
An opportunity to rapidly excel your career alongside a high potential company and motivated team
Career development and learning opportunities
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.
Powered by JazzHR
WB9qsvowA8
#J-18808-Ljbffr
-
Customer Support Associate
3 days ago
Plano, United States PathSpot Full timeThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...
-
Customer Support Associate
4 weeks ago
Plano, United States PathSpot Full timeJob DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...
-
Customer Support and Logistics Associate
3 weeks ago
Plano, United States PathSpot Technologies, Inc. Full time**Customer Support and Logistics Associate** * Plano, TX * Full Time * Entry Level Customer Support: Youll be the first lines of defense on our support line to help respond to inbound calls and emails from customers. As a go to product and process expert on all things PathSpot, youll help our customers through any issue or question. The insights you...
-
Customer Support Engineer
3 days ago
Plano, United States Enghouse Systems Full time**Customer Support Engineer** Customer Support Phoenix, Arizona Department **Customer Support** Minimum Experience **Mid-level** The Customer Support Engineer Level 2 has a technical support background with experience supporting Enghouse Interactive products, cloud solutions, or similar technologies. In this role, the candidate provides Level 2 technical...
-
Customer Service Associate
3 weeks ago
Plano, United States Vibe Car Wash Full timeJob DescriptionJob DescriptionVibe Car Wash is seeking Customer Service Associates to join our growing team! The purpose of a customer service associate at an exterior express car wash is to provide wash services to customers in a clean, safe, friendly, fast-paced environment. You will be the face of our brand to all of our customers in an excitingThis...
-
Customer Service Associate
1 week ago
Plano, United States Vibe Car Wash Full timeVibe Car Wash is seeking Customer Service Associates to join our growing team! The purpose of a customer service associate at an exterior express car wash is to provide wash services to customers in a clean, safe, friendly, fast-paced environment. You will be the face of our brand to all of our customers in an exciting This position is eligible for sales...
-
Plano, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Customer Support Resource Agent
3 weeks ago
Plano, United States ALONJA Enterprises LLC Full timeJob DescriptionJob DescriptionJoin Our Remote Customer Service Team and Make an Impact!Are you a passionate problem-solver with a flair for providing exceptional customer support? Do you thrive in a remote work environment and enjoy connecting with people from around the world? If so, we have the perfect opportunity for you! We are seeking remote Customer...
-
Customer Production Support Engineer
1 day ago
Plano, United States Teradyne Full timeDiscuss, understand, and assess technical customer requests, including bug and feature requests, with engineering teams, summarize feedback and status information for customer and account management, and set expectations. Work with various support teams within Teradyne to deliver Teradyne commitments to customers (Apps, HW, Test Cell, PSG, Factory),...
-
Customer Production Support Engineer
1 day ago
Plano, Texas, United States Teradyne Full timeDiscuss, understand, and assess technical customer requests, including bug and feature requests, with engineering teams, summarize feedback and status information for customer and account management, and set expectations.Work with various support teams within Teradyne to deliver Teradyne commitments to customers (Apps, HW, Test Cell, PSG, Factory), including...
-
Associate, Customer Service Operations
3 weeks ago
Plano, United States Hyundai Capital Canada Full timeJob Description Associate, Customer Service Operations - ( 2200001Z ) **Description** **Who We Are:** Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And,...
-
Customer Support Resource Agent
3 weeks ago
Plano, United States ALONJA Enterprises LLC Full timeJob DescriptionJoin Our Remote Customer Service Team and Make an Impact!Are you a passionate problem-solver with a flair for providing exceptional customer support? Do you thrive in a remote work environment and enjoy connecting with people from around the world? If so, we have the perfect opportunity for you! We are seeking remote Customer Service...
-
Treasury Sales Support Associate
2 weeks ago
Plano, United States JPMorgan Chase & Co. Full timeAre you customer focused, enjoy building relationships and leading a team? You have found the right team. As a Treasury Services Support Associate within the Treasury Services organization, you will play a crucial role in achieving new sales targets and portfolio growth objectives. Your responsibilities will include submitting high-quality implementation...
-
Customer Support Analyst Tier I
3 weeks ago
Plano, United States MEDHOST Full time**Customer Support Analyst Tier I (Plano, TX)** **Location** : Plano, TX **Job Type** : Direct **Hours** : Full Time **Travel** : No **Relocation** : No **Job Industry** : Computer Software Job Description : The Customer Support Analyst provides professional phone and email support to MEDHOST Customers who are utilizing the MEDHOST applications. Provide...
-
Client Service Associate
2 weeks ago
Plano, United States Hilltop Holdings Full timeHilltopSecurities is looking to hire a Client Service Associate to work in the Plano, Texas office. The Client Service Associate will work for several financial advisors. This position will assist in servicing a large client base that is continually growing. HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary of Hilltop...
-
Client Relations Associate
2 days ago
Plano, United States Elite GI. Full timeJob DescriptionJob DescriptionAt Elite Generations, our dedicated team is deeply committed to making a positive impact on our community. We're looking for a Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a...
-
Technical Support Engineer
6 days ago
Plano, United States Black Box Full timeEssential Functions: Proactive alarm management for various customers covering network devices such as servers, firewalls, routers, call center ACDs. Working knowledge of Shortel, Mitel, and Avaya Red/Blue Unified Communications technologies. Able to work active alarms and engage Tier 2 when necessary. Working knowledge of Cloud Solutions such as...
-
Customer Service Advocate
3 weeks ago
Plano, United States New York Life Full time**Customer Service Advocate - Plano, TX** * **Please wait...** **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to...
-
IT Support Specialist
3 days ago
Plano, United States EPITEC Full time**IT Support Specialist posted 3 hours ago** **JOB TYPE:** Full-time, Contract **LOCATION:** Johnston, Iowa **JOB SUMMARY FOR IT Support Specialist:** * Support hours fall between the hours of 7am 6pm, Monday - Friday. * Candidate must be available to work any 8hr shift within the 7am-6pm support window. * Please note, rotations occur monthly. * Training...
-
Customer Care Center Representative I
3 days ago
Plano, United States Inogen Full timeDescriptionJob Summary: The Customer Care Center Representative provides an exceptional customer experience to respiratory consumers who obtain their medical equipment directly through Inogen. They also provide support to our internal operational departments related to customer care issues. The Customer Care Center Representative is a frontline support for...