Customer Support Associate

3 weeks ago

Plano, United States PathSpot Full time

The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.

Our team values customer-centric thinking, fast development times, and AI-driven insights across the SafetySuite products. With offices in New York City and Dallas, PathSpot has raised +$20M in venture funding to date. Together, let's build a smarter, safer, more efficient kitchen.

As a Support Associate, you'll work within our Customer Operations team to provide exceptional, comprehensive support to our customers. You'll thrive in this role if you are empathetic, believe no job is too big or small, and never miss the details. This role will report to PathSpot's Sr Director of Implementation and Customer Onboarding and be responsible for resolving support issues and managing the logistics of shipping and returning product. This is a full time, in-person position working out of PathSpot's office in Plano.

What you'll do:

  • Customer Support: You'll be the first lines on our support line to help respond to inbound calls and emails from customers. As a go-to product and process expert on all things PathSpot, you'll help our customers through any issue or question. The insights you collect from customer interactions will inform the future of the product.
  • Shipping and Logistics: You'll work with our warehouse team to ensure our product arrives to customers working, on time, and to the right location. You'll also support shipping and logistics needs for trade shows or other PathSpot events.
  • No day at PathSpot is the same We may need support on other projects. There will be other opportunities to get involved with cross-functional projects outside of customer support.
Who you are:
  • You are able to work in person from PathSpot's office in Plano five days a week
  • You have 1-3 years of professional support experience (experience at a startup a plus)
  • Zendesk experience a plus
  • You have a "no task is beneath me" mindset and are willing to roll up your sleeves to complete any work
  • You are comfortable working with data and Excel with an attention to detail
  • You are incredibly organized and understand how to prioritize and shift from one task to the next with a sense of urgency
  • You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecycles
  • You are energized by interacting with any stakeholder throughout an organization and providing world-class service
What we offer:
  • A competitive salary, commensurate with experience
  • Bonus and compensation expansion opportunities through cash and stock options
  • Medical, dental, and vision insurance
  • Generous PTO and sick leave
  • An opportunity to rapidly excel your career alongside a high potential company and motivated team
  • Career development and learning opportunities

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.

  • Customer Support Associate

    2 months ago

    Plano, United States PathSpot Full time

    Job DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...

  • Customer Support Associate

    6 days ago

    Plano, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionCrown Connect, Inc. is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and...

  • Customer Support and Logistics Associate

    1 month ago

    Plano, United States PathSpot Technologies, Inc. Full time

    **Customer Support and Logistics Associate** * Plano, TX * Full Time * Entry Level Customer Support: Youll be the first lines of defense on our support line to help respond to inbound calls and emails from customers. As a go to product and process expert on all things PathSpot, youll help our customers through any issue or question. The insights you...

  • Support Associate

    7 days ago

    Plano, Texas, United States Chico's FAS Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...

  • Support Associate

    7 days ago

    Plano, Texas, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    7 days ago

    Plano, Texas, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    1 day ago

    Plano, Texas, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    1 day ago

    Plano, Texas, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Customer Support Engineer

    3 days ago

    Plano, United States WorldLink Full time

    Customer Support Engineer Other Area(s) Plano , TX W2 Feb 28, 2022 **TITLE:** Customer Support Engineer **POSITION TYPE:** Full-Time (W2) **LOCATION:** Plano, TX **ABOUT Worldlink:** From AI/ML to next-generation communications, WorldLink is the engine driving transformation for the world's leading enterprises, bringing top talent, skills, and technology...

  • Customer Support Engineer

    3 weeks ago

    Plano, United States Enghouse Systems Full time

    **Customer Support Engineer** Customer Support Phoenix, Arizona Department **Customer Support** Minimum Experience **Mid-level** The Customer Support Engineer Level 2 has a technical support background with experience supporting Enghouse Interactive products, cloud solutions, or similar technologies. In this role, the candidate provides Level 2 technical...

  • Support Associate

    6 days ago

    Plano, United States Chico's FAS Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...

  • Support Associate

    5 days ago

    Plano, United States Chico's FAS Part time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Customer Service Associate

    2 weeks ago

    Plano, United States Vibe Car Wash Full time

    Vibe Car Wash is seeking Customer Service Associates to join our growing team! The purpose of a customer service associate at an exterior express car wash is to provide wash services to customers in a clean, safe, friendly, fast-paced environment. You will be the face of our brand to all of our customers in an exciting This position is eligible for sales...

  • Customer Service Associate

    1 month ago

    Plano, United States Vibe Car Wash Full time

    Job DescriptionJob DescriptionVibe Car Wash is seeking Customer Service Associates to join our growing team! The purpose of a customer service associate at an exterior express car wash is to provide wash services to customers in a clean, safe, friendly, fast-paced environment. You will be the face of our brand to all of our customers in an excitingThis...

  • Customer Service Associate

    4 weeks ago

    Plano, United States Vibe Car Wash Full time

    Vibe Car Wash is seeking Customer Service Associates to join our growing team! The purpose of a customer service associate at an exterior express car wash is to provide wash services to customers in a clean, safe, friendly, fast-paced environment. You will be the face of our brand to all of our customers in an exciting This position is eligible for sales...

  • Customer Production Support Engineer

    1 week ago

    Plano, United States Teradyne Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Production Support Engineer Date: May 3, 2024 We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works...

  • Customer Support Specialist

    10 hours ago

    Plano, United States BCforward Full time

    Customer Support Specialist BCforward is currently seeking a highly motivated AV Technician role at Atlanta, GA 30339. Position Title: Customer Care Executive Location- Remote Anticipated Start Date: Tentative start Date 17/06/2024. Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed...

  • Customer Production Support Engineer

    2 weeks ago

    Plano, Texas, United States Teradyne Full time

    Teradyne's Global Customer Services (GCS) is hiring a Customer Production Support Engineer Team Lead in Plano, Texas. In this role, you'll supervise a team of field engineers supporting Eagle Test and IG-XL Platforms (FLEX, UltraFlex, UltraFlexPlus, J750) in the region. Coordinate with internal and external customers worldwide. Join us in delivering...

  • Customer Production Support Engineer

    1 week ago

    Plano, United States Teradyne Full time

    Teradyne’s Global Customer Services (GCS) is hiring a Customer Production Support Engineer Team Lead in Plano, Texas. In this role, you’ll supervise a team of field engineers supporting Eagle Test and IG-XL Platforms (FLEX, UltraFlex, UltraFlexPlus, J750) in the region. Coordinate with internal and external customers worldwide. Join us in delivering...

  • Treasury Sales Support Associate

    4 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    Are you customer focused, enjoy building relationships and leading a team? You have found the right team. As a Treasury Services Support Associate within the Treasury Services organization, you will play a crucial role in achieving new sales targets and portfolio growth objectives. Your responsibilities will include submitting high-quality implementation...