Order Entry Specialist
6 days ago
Monday through Friday
8am to 4:30pm with two 15-minute breaks
Hyrbid work after 90 days - 2 days in 3 days out. This is based on performance.
Looking for:
+ 2-3+ years of recent experience in order entry, sales support, and customer service within a corporate office setting
+ MS Office Proficient and ERP or CRM Experience (Order Entry)
+ Industry experience required
+ Minimum of HS Diploma or GED
Description:
The individual will ensure customer satisfaction is achieved; and assist the company in meeting its set goals for revenue, profit, receivables, on-time and fill rate, quality, and safety
Ensure domestic orders are entered on-time and review daily
Manage all aspects of order cycle including any troubleshooting to ensure customer satisfaction and hassle free interface
orders should have accurate prices, terms, customer information, dates, item numbers, quantities, shipping instructions, etc
Perform all functions of job position using various computer applications and channels of communication
Effectively manage work situation of basic degree of complexity, which could impact company image and/or sales dollars and cost
Document and initiate dispute resolution process as appropriate to ensure customer satisfaction
Engage sales where necessary using independent judgment
Handle assigned projects in addition to daily tasks independently Liaise regularly with other functions such as Credit, Logistics, Supply chain, Operations & Sales, to ensure shipped in full and on time (SIFOT) delivery to our customers
Coordination with supervisors to authorize additional expenditures when appropriate to ensure service delivery and customer satisfaction levels are maintained
75% - Customer Account Management 25% - Service, Communication, and Teamwork For the defined customer area/portfolio, manage all aspects of the order cycle, such as Entry, Maintenance, Confirmation, and Follow-up to ensure customer satisfaction and hassle-free interface with customers
Will build lasting relationships with customers through knowledgeable communication and meeting requirements for proactive calls to ensure service expectations are met
Coordination with supervisors to authorize additional expenditures when appropriate to ensure service delivery and customer satisfaction levels are maintained
Actively participating on teams by contributing skills and appropriate knowledge to continually achieve better solutions and results
Knowledge and compliance to all pertinent processes, policies, and standards, both departmental and company-wide, needed to perform your primary responsibilities
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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