Senior Front Desk Hospitality Agent

3 months ago

Boca Raton, United States Sonder Holdings, Inc. Full time

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Overnight Senior Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Senior Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

The Opportunity:

  • Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.
  • Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
Who We Look For:
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
  • This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.
  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
#LI-Onsite

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
  • Corporate Responsibility & Sustainability
  • Data Privacy Policy
  • Blog: Sonder Stories
  • Instagram: @sonderstays


Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.

  • Front Desk Agent

    6 months ago

    Boca Raton, United States Elwyn Full time

    As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk, Agent, Customer Service, Hotel, Healthcare, Skills

  • Guest Service Excellence Leader

    4 weeks ago

    Boca Raton, Florida, United States Sonder Holdings, Inc. Full time

    Job DescriptionThe Front Desk Senior Hospitality Agent will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at...

  • Front Desk and Housekeeping Director

    3 days ago

    Boca Raton, Florida, United States Island Hospitality Management Full time

    About the JobThis Front Desk and Housekeeping Director position offers an exciting opportunity to lead a dynamic team and drive exceptional results in a fast-paced hospitality environment.Key QualificationsAble to operate hotel POS and PMS systemsMultitasking, prioritization, and time management skillsStrong initiative and desire for achievementEffective...

  • Front Desk Manager Lead

    2 weeks ago

    Boca Raton, Florida, United States Island Hospitality Management Full time

    Key ResponsibilitiesLead and develop a team of front desk and housekeeping staff to achieve outstanding service delivery and operational efficiencyCollaborate with other departments to ensure seamless operations and excellent guest experienceMaintain accurate records, reports, and databases to track performance and identify areas for improvementConduct...

  • Front Desk Coordinator

    2 days ago

    Boca Raton, Florida, United States KW Property Management LLC Full time

    Job OverviewAt KW Property Management LLC, we are seeking a highly motivated and customer-focused Front Desk Coordinator to join our team. This is a key role that requires excellent communication skills, organizational abilities, and a passion for delivering exceptional service.We offer a competitive salary of $40,000 per annum, depending on experience, plus...

  • Front Desk Support Specialist

    1 week ago

    Boca Raton, Florida, United States Law Office Full time

    Job Title: Front Desk Support SpecialistWe are seeking a highly organized and detail-oriented Front Desk Support Specialist to join our team at our law office in Boca Raton. This individual will be responsible for maintaining the smooth operation of our front desk, including answering phone calls, distributing correspondence, greeting clients, scheduling...

  • Front Desk Associate

    2 weeks ago

    Boca Raton, Florida, United States Akam Associates Inc. Full time

    At Akam Associates Inc., we are seeking a skilled Front Desk Associate to join our team. This role involves providing exceptional customer service, managing front desk operations, and performing administrative tasks.Key Responsibilities:Answer multi-line phone calls and direct them to the appropriate staff membersGreet visitors in a professional and...

  • Front Desk Office Manager

    3 weeks ago

    Boca Raton, United States Goodwin Recruiting Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click HereWe are looking for a dedicated and detail-focused Front Desk Office Manager to join our exceptional practice. As the primary point of contact, you will oversee front desk operations and provide vital support to both patients and staff, ensuring a seamless and professional experience. If you’re a...

  • Front Desk Coordinator

    2 weeks ago

    Boca Raton, Florida, United States Banfield Full time

    Job Overview:The Front Desk Coordinator plays a crucial role in maintaining a smooth hospital operation. This individual will be responsible for managing client flow, processing paperwork, and ensuring accurate financial management. If you're detail-oriented and possess excellent communication skills, this could be the perfect opportunity for you.Key...

  • Front Desk Agent/Concierge

    4 weeks ago

    Boca Raton, United States FirstService Residential Full time

    Job Overview: As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and...

  • Front Desk Associate

    7 days ago

    Boca Raton, Florida, United States Jlr Wellness Llc Full time

    About the PositionWe are seeking a friendly and efficient individual to join our front desk team as a Front Desk Associate. This is an excellent opportunity for someone who is eager to learn and grow with our company.Key Responsibilities Provide exceptional customer service, responding to member inquiries and resolving any issues or concerns. Manage studio...

  • Front Desk Agent/Concierge

    1 month ago

    Boca Raton, United States FirstService Residential Full time

    Job Overview:As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...

  • Front Desk Team Member

    5 days ago

    Boca Raton, Florida, United States FTX Wellness Full time

    About the RoleWe are seeking a Front Desk Associate to join our team at FTX Performance, a gym and wellness facility. The ideal candidate will have excellent customer service skills and be able to work in a fast-paced environment.Key Responsibilities:Handle customer inquiries and resolve issues in a professional manner.Assist with sales and promotion of gym...

  • Front Desk Representative

    3 days ago

    Boca Raton, Florida, United States The Joint Chiropractic Full time

    Job DescriptionAs a Front Desk Coordinator, you will be responsible for providing excellent service to members and patients. This includes greeting them upon arrival, checking them in for appointments, and answering phone calls. You will also be responsible for re-engaging inactive members, staying up-to-date on membership options and promotions, and...

  • Front Desk Receptionist

    4 weeks ago

    Boca Raton, United States Blue Signal Search Full time

    Front Desk Receptionist - Bilingual Our client, a reputable law firm, is seeking an experienced Front Desk Receptionist to join their team. As a Bilingual Receptionist, you will be the first point of contact for our clients, setting the tone for a professional and welcoming environment. You will manage our front desk on a daily basis and perform a variety of...

  • Front Desk Receptionist

    1 month ago

    Boca Raton, United States Blue Signal Search Full time

    Front Desk Receptionist - BilingualOur client, a reputable law firm, is seeking an experienced Front Desk Receptionist to join their team. As a Bilingual Receptionist, you will be the first point of contact for our clients, setting the tone for a professional and welcoming environment. You will manage our front desk on a daily basis and perform a variety of...

  • Front Desk Receptionist

    1 month ago

    Boca Raton, United States Blue Signal Search Full time

    Front Desk Receptionist - BilingualOur client, a reputable law firm, is seeking an experienced Front Desk Receptionist to join their team. As a Bilingual Receptionist, you will be the first point of contact for our clients, setting the tone for a professional and welcoming environment. You will manage our front desk on a daily basis and perform a variety of...

  • Front Desk Liaison Officer

    2 weeks ago

    Boca Raton, Florida, United States FirstService Residential Full time

    We are seeking a skilled Front Desk Liaison Officer to join our team at FirstService Residential. As a key member of our community management team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional customer service to residents and guests.In this role, you will greet and direct residents, guests, and...

  • Front Desk Coordinator

    3 days ago

    Boca Raton, Florida, United States Hampton Inn Boca Raton Full time

    Job Summary:We are seeking a skilled Front Desk Coordinator to join our team at Hampton Inn Boca Raton. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.Key Responsibilities:Organize and confirm guest check-ins and check-outs, adapting to any changes or...

  • Front Desk Team Member

    7 days ago

    Boca Raton, Florida, United States FTX Wellness Full time

    About the RoleThis Front Desk Associate position is perfect for someone who enjoys working with people and has excellent communication skills.You will be responsible for handling customer inquiries, assisting with membership sales, and maintaining accurate records.In return, you will receive a competitive salary of $48,000 - $58,000 per year, depending on...