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Mortgage Loan Originator Assistant

2 months ago

Myrtle Beach, United States American Financial Network Full time
Description

We're searching for a detail-oriented mortgage loan officer assistant. This position will play a vital part in communicating with referral partners, current and past clients, real estate agents, lenders, and underwriters to nurture relationships and develop new business. You will facilitate the completion of mortgage loan applications, collect, analyze, and review supporting loan documentation in accordance with loan guidelines, and provide support throughout the loan application process. We are a fast-moving team with over 100 word-of-mouth referrals from our community. Communication, efficiency, completion of tasks, super positive attitude even under the stress of mortgages, ability to communicate professionally over the phone and via email with all clients. 50% of our business is nonQM. If you're interested in joining a team that empowers employees, clients, and partners to help them reach their goals, apply today

Responsibilities

•Assist with administrative duties such as making and screening calls, booking appointments, etc.
•Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
•Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items
•Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
•Check all loan package documents for complete accuracy and submit any discrepancies to the loan officer/ loan originator

Qualifications

Strong Organizational Skills
•Attention to Detail: Ability to manage multiple files, track deadlines, and ensure accuracy in documentation
•Time Management: Skilled at prioritizing tasks and managing time efficiently to handle a high volume of work

Excellent Communication Skills
•Interpersonal Skills: Capable of interacting professionally with clients, loan officers, and other team members
•Written Communication: Proficient in drafting clear and concise emails, reports, and documentation

Proficiency with Technology
•Software Knowledge: Familiar with loan processing software, CRM systems, and other relevant tools. Encompass experience preferred
•Tech Savvy: Ability to quickly learn and adapt to new technology and systems

Understanding of the Mortgage Industry
•Loan Processing Knowledge: Familiarity with loan types, processes, and documentation requirements
•Regulatory Compliance: Knowledge of industry regulations and compliance standards

Problem-Solving Abilities
•Critical Thinking: Skilled at identifying issues and finding solutions in a fast-paced environment
•Proactive Approach: Ability to anticipate needs and address potential problems before they arise

Customer Service Orientation
•Client Focused: Dedicated to providing exceptional service and addressing client needs with empathy and professionalism
•Responsive: Prompt in responding to client inquiries and resolving issues

Team Collaboration
•Team Player: Works well with others, contributing positively to team dynamics and supporting colleagues
•Adaptability: Flexible and able to adjust to changing priorities and fast-paced work conditions

Experience and Education
•Relevant Experience: Previous experience in the mortgage industry or a similar role is highly beneficial
•Educational Background: A background in finance, business, or a related field can be advantageous

High Energy and Resilience
•Energy Level: Capable of maintaining a high level of productivity and enthusiasm in a fast-paced environment
•Stress Management: Ability to stay calm and effective under pressure

Ethics and Integrity
•Confidentiality: Understanding the importance of handling sensitive information with discretion and professionalism
•Integrity: Upholds high ethical standards and practices in all aspects of the role

Must be coachable
•Highly motivated and goal-oriented with excellent customer service and communication skills
•NMLS license or training is not required, but is desired
•Preferably 2-3 years of administrative support in a professional office or mortgage environment