Bilingual Pharmacy Care Coordinator

3 weeks ago

San Antonio, United States HealthCare Support Full time
Bilingual Pharmacy Care Coordinator - Call Center

HealthCare Support is actively seeking a Bilingual Pharmacy Care Coordinator - Call Center
to fill an opening with a large healthcare organization in San Antonio, TX.

Daily Responsibilities for Bilingual Pharmacy Care Coordinator - Call Center:
  • Receives and responds to escalated pharmacy inquiries from all communication venues: e.g. phone queue, portal, claim queue, department e-mail box or fax.
  • Coordinates and assists initial screening of MAP enrollment requests via all communication venues; as well as administrative preparation for clinical staff.
  • Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients.
  • Initiates the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance.
  • Collects and maintains eligibility information in an appropriate and confidential manner.
  • Interviews applicants by phone for program requirements
  • Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly.
  • Exhibits excellent phone and communication skills while providing complete and accurate information to customers.
  • Requests additional or supplemental information via correspondence in order to complete applications.
  • Adheres to assigned schedule and quality metrics.
  • Uses a multi-lined telephonic system to answer calls regarding eligibility requirements.
  • Schedule: Monday - Friday 9am - 6pm with rotating Saturdays

Required Qualifications for Bilingual Pharmacy Care Coordinator - Call Center:
  • High School Diploma or GED required.
  • Bilingual language proficiency preferred (English/Spanish)
  • 1 year of CALL CENTER EXPERIENCE in person (not just remote) OR healthcare experience
  • Lives in the San Antonio area
  • Understands and agrees to attendance policy
  • No time off the first 90 days
  • Basic knowledge of Microsoft Office products, including Word and Outlook.

Benefits for Bilingual Pharmacy Care Coordinator - Call Center:
  • Immediate enrollment in Health Insurance
  • Dental Insurance
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Access to Investment Accounts
  • Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $20 - $21 an hour

Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.

For additional consideration, please email a copy of your resume to paula.tating@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

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